The Council are responsible for maintaining the structure and outside of your home and will repair:-

Roof, foundations, outside walls, outside doors
Drains, gutters, external pipes
Window frames, window sills
Pathways, steps, other entrances to the building, fences
Chimneys, chimney stacks

Inside your home the Council will repair:-

Plumbing systems including pipework, tanks, stopcocks, taps, cisterns, toilet fittings
Internal doors, internal door frames, skirting boards, kitchen cupboards
Central heating systems, immersion heaters
Electrical wiring, plug sockets, light fittings, switches

In shared areas of blocks of flats, we will maintain:

Stairways, corridors, entrances
Shared facilities including television aerials, door entry systems, common area lighting, bin areas

To request any repair/maintenance please contact Denbighshire Customer Services team on:

01824 706100 (Cymraeg) 01824 706101 (English)

You must report any faults or damage immediately to us.

You must repair or replace any item that is damaged deliberately (smashed windows or broken doors for example).  If you do not repair or replace the item, we will do the work and charge the costs to you.

You are responsible for minor repairs as listed below, but we may be able to help if you are over 60 years of age or severely disabled.

Plugs and chains for sinks, baths and wash hand basins
Toilet seats and covers
Chimney sweeping
Grate bottoms within twelve months of renewal
Change of locks if keys are lost
Cost of gaining entry if you are locked out

Alterations to Council Properties by Tenants

Should a tenant wish to alter their council property in any way, a written request needs to be sent to Principle Housing Maintenance Officer, detailing the proposed alterations.