Give feedback on this pageA blueprint aimed at improving customer service and access to council services has been formally approved.
The Customer Service Strategy follows hot on the heels of the creation of a Customer Care Service which was set up in September 2007 and amalgamated a number of methods used by customers to contact the Council - cash offices, website and e-mail, the Corporate Customer Service Centre and main Council switchboard.
Councillor Sharon Frobisher, Cabinet Lead Member for Communities, said: "It is essential that our customers are able to access and request council services in a manner they prefer, whether that be by telephone, face to face or electronically via e-mail and the website.
"It is also important that residents and visitors receive the same level of service, regardless of how they contact the Council and we have adopted standards which set out how the customer experience will improve over the coming years and how we will work towards our vision of delivering a first class customer service to all our residents and visitors."