Thanks to grant funding from the Welsh Government over the last five years, enhancements have been made to bus stops on many routes in the Rhyl, Prestatyn, St Asaph, Denbigh, Ruthin, Corwen and Llangollen areas.
Over 400 stops have been improved and many of the old vandal-prone metal / glass shelters have been replaced with new aluminium and polycarbonate models that are safer for bus travellers and easier to clean and maintain.
We have approximately 200 bus shelters throughout the County. Shelters still under the Council’s ownership and responsibility are cleaned annually and there is a call out service when emergency cleaning or repairs are required. All other shelters are owned and maintained by Town and Community Councils.
As well as improving the shelters, level access kerbs have been introduced to improve disabled access and pedestrian crossing islands and dropped kerbs have given better access to stops.
Damage to bus stops
Unfortunately, vandalism and damage to bus stops and shelters costs the Council thousands of pounds to repair and rectify every year. This is a continuous problem faced every day and with over 500 bus stops in Denbighshire, it is often difficult to find out about every vandalised or damaged bus stop around the County.
If you see a stop which has been vandalised or if you wish to report a problem with a bus shelter or bus stop, please call the Denbighshire Customer Service Centre on 01824 706101.
If you have any other queries relating to bus stops or shelters please use the contact details below.
Types of Bus Stop
- Bus bay/stand within a Bus Station
- Marked (by a flag pole, shelter etc) on street
- Custom (unmarked or only marked on road with line painting) i.e. a point where buses are known to set down and/or pick up passengers but not formally marked
- Hail and Ride - section of road where buses will stop for passengers anywhere it is safe to do so
- Flexible zone for Flexible or Demand Responsive Transport
Hail & Ride
Hail & Ride has been in operation for many years and is normally a feature of new routes and/or those serving residential areas. It can assist elderly and disabled people by reducing the walking distance to the boarding point. However, it is often difficult to guarantee close kerbside access as the driver can only stop at a safe location along a ‘Hail & Ride’ route.
Roadside Timetable Information
The Denbighshire County Council Passenger Transport team has responsibility for producing bus stop timetables for all stops within Denbighshire. If you need to report missing bus timetable information, please contact the Denbighshire Customer Service Centre on 01824 706101
Real Time Information
Real Time Information provides passengers with accurate bus timetable information and avoids the requirement for inspectors, by highlighting operational shortcomings, enabling live monitoring and by updating the relevant passenger information displays with precise arrival times at bus stops so that they reflect real journey times.
Currently, over 50 bus stops in the County are fitted with Real Time Information signs, displaying the scheduled times of buses. These are the electronic displays mounted in bus shelters or on a flag pole showing bus times.
Passengers will soon be able to view an up-to-the-minute displays provided at the bus stops indicating the time of arrival at that point. By using tracking technology in this way, it is possible to monitor the movement of vehicles and predict the arrival of buses at all stops along equipped routes.
Reporting a fault or damage for Real Time Information
To report a fault with any of these displays please contact us on 01824 706968. Please remember to tell us the precise location of the faulty display (e.g. the name of the main road and the nearest side road or specific building), the date and time, and as much information as possible about the fault.
