As a trader, if you sell goods or services to consumers in their home or by chance, at their place of work, you must issue the customer with specific information set out in the Cancellation of Contracts Made in a Consumers Home or Place of Work etc. Regulations 2008.
You must provide the consumer with a written notification of their right to a 14 day cooling off period, along with your name, address and contact details as specified.
It is a criminal offence if you do not comply with the requirements of this legislation and failing to provide the Cancellation Notice renders the contract unenforceable. In other words, the consumer can refuse to pay for the work carried out and you cannot pursue them to recover any money.
Report doorstep crime
If you see traders who you believe to be trading improperly, or if you are called to a consumers home and believe they may have been subject to rogue traders, please contact us
and report the matter. We will offer advice and if possible take action against the trader.
If you would like more information on how to comply, please visit our trade advice page
and download an information pack.