Coronavirus: Changes to our services

This page provides information and guidance about changes to our services during coronavirus (COVID-19). 

Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Council’s response to Coronavirus. Thank you for your understanding.

Our services

Any changes to Council services will be listed here.


Education and schools

All Denbighshire schools are currently online learning until 29 January.

Any pupils who have been contacted by the school or the Test, Trace and Protect team, and told to self-isolate must continue to do so.

Those advised to self-isolate should book a coronavirus test if they develop any of these symptoms, even if they are mild.

A test can be booked by phoning 119 or online (external website).

Behaviour support

Outreach services are postponed. Outreach teachers will be available via phone and email.

Timian Training and Living with teenagers postponed. Home tuition withdrawn. Online tuition continuing. 

Children and young person's counselling

The Counselling service (DIYPCS) will continue to offer its service to children and young people throughout this lockdown period. All young people will be offered their counselling remotely. New referrals are welcome during this period. The Counselling Service will aim to offer face to face counselling again as soon as possible following the re-opening of schools, when practicable and in adherence to Public Health guidelines.

Education Psychology Service

The Educational Psychology Service continues to offer a service to schools throughout this lockdown period. The Educational Psychology Service will continue to offer planned consultations to schools remotely, and will be available by telephone and email for advice and support during this period.

Education in Welsh

All ‘off site’ activities, away from the individual school site have been cancelled. All ‘off site’ training and group support INSET has been cancelled until further notice.

Healthy schools

We are continuing to work with schools by offering meetings and training online. Assessments can continue online.

TRAC

TRAC will be continuing to deliver to young people and vulnerable learners during this period so service will not be impacted.

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Bins and recycling

Visiting our waste and recycling parks during covid-19

Residents are reminded that on Welsh Government guidance, visits to household waste recycling centres should only be made if the journey is essential.

Find out how to book a space at a waste and recycling park

Bulky item collections

We will still be operating a bulky item collection service.

Some bulky item collections may take up to 21 days.

You can contact our Call Centre on 01824 706000 to book a collection or to find out whether or not we can collect an item.

Garden waste collections

Garden waste collections will continue for people with a garden waste collections subscription.

Kerbside textile collections (Co-options)

The fortnightly kerbside collection of textile bags issued by local charity Co-options has been suspended until further notice. 

It is not possible at this time to sort the textiles safely and the employees operating this service will be remaining at home in line with government guidance as it is not considered critical at this time.

Co-options textile banks should not be used at this time as this is NOT a legitimate reason to leave your home.

Please try to keep good quality clothing to one side so it can be collected once restrictions are lifted.

This service usually operates in north and central Denbighshire.

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Childcare and parenting

Emergency childcare

Activity ideas for pre-school children

Our Flying Start, Early Education, Family Link Workers and the Pre-School Additional Learning Needs teams have produced some activity ideas to keep your pre-school children busy during this difficult time. Activities will be updated every two weeks and are available on our Denbighshire Early Years Facebook page (external website). We are here to help. 

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Council tax

We understand many people will be financially impacted by COVID-19. We urge customers who will struggle to pay their Council Tax to contact a member of the team where we will be able to offer you support and advice on how it can be paid, and any assistance that can be offered.

If your income has reduced, you may be entitled to claim Council Tax Reduction. The sooner you do this the earlier your claim will be paid from should you qualify. You can also check your eligibility for other benefits by visiting gov.uk/benefits (external website).

If you would like to contact us regarding your council tax, please email revenues@denbighshire.gov.uk , or if urgent, please call 01824 706000.

We are currently receiving very high call volumes so would urge customer to use our website/online applications where possible.

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Libraries and archives

Libraries

Library arrangements during alert level 4

Welsh Government rules mean that all Denbighshire Libraries will be closed to the public while we are at Alert Level 4. However, we still offer an Order and Collect service and a Home Library Service delivering books to your home.

You can order books from our Library catalogue (or we can pick some for you) then arrange a time for them to be collected or delivered. You can do this by phoning your local library or online:

Order and collect library books during Covid-19

Our digital library is always open to download e-books, e-audiobooks, magazines and newspapers and to use Ancestry and Theory Test Pro free from home.

North East Wales Archives

For more information, please the visit the North East Wales Archives website (external website)

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Births, marriages and deaths

Marriage, Civil Partnership or other Discretionary Ceremonies

Ceremonies:

Whilst Wales is at Alert Level 4:

  • For Register Office ceremonies, only your 2 witnesses are able to attend, with no other guests
  • Ceremonies being held at a Denbighshire licenced room can proceed with limited numbers
    • Ystafell Glan Y Mor / Glan Y Mor Room: Room capacity 14
    • Ystafell Bro Famau / Bro Famau Room: Room capacity 19
  • Ceremonies at licenced venues that fall within 'hospitality' category cannot proceed.
  • Please be advised that all our advice may be subject to change without notice

Notice of marriage / civil partnership appointments are available on a case by case basis and priority will be given by ceremony date.

Anyone who has already made a booking may contact Denbighshire Registration Service by emailing: ceremonies@denbighshire.gov.uk

Registration of Births

Birth registration appointments are available now, strictly by appointment only. Please call 01824 708100 to make an appointment.

Copy certificates

Copy certificates can only be ordered over the telephone by calling 01824 708100.

Registering a death

Death registration appointments will only be completed over the phone. Please call 01824 708100 to make an appointment.

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Countryside and heritage

Countryside services

Natural Resources Wales advice is to take care of yourself and others by following Public Health Wales and Government guidance.

Residents are asked to avoid unnecessary travel and to make any outdoor walk local to your area, do not get into your car to travel.

Loggerheads and Moel Famau Country Parks and Llantysilio Green/Horseshoe Falls car park and toilets will remain open. The visitor centre at Loggerheads will close and the Loggerheads café will close indoors but serve take outs. All other countryside sites will remain open.

Walking trails remain open but those using them must exercise alone or with your own household only and, if encountering other people, maintain the social distancing rule.

Nantclwyd Y Dre (Llangollen)

Nantclwyd y Dre is currently closed until further notice.

Plas Newydd

Plas Newydd, Llangollen grounds will remain open but the café will close.

Ruthin Gaol

Ruthin Gaol is currently closed until 1 April 2021.

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Housing

Letter to all social housing tenants in Wales

The Minister for Housing and Local Government has written a letter to all social housing tenants in Wales providing an update on coronavirus.

View the letter to all social housing tenants in Wales on coronavirus (external website).

Council housing maintenance

As a precaution, only emergency and/or urgent repairs will be attended to. Please could you only contact us during office hours on 01824 706000 or on 0300 123 30 68 out of hours if it is an emergency. Report a council housing repair online and we will respond to your enquiry as soon as we can.

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Health and social care

Community Support Services

Cefndy Enterprises remains open producing medical aids.

Day and Work Opportunities have closed during the current lockdown and will remain closed until a review can be undertaken when restrictions are lifted.

Dolwen Day Care remains closed.

Carers

Information for carers.

Information for parent carers of children with additional needs.

Vulnerable people.

Social care training

Denbighshire training courses:

We are currently working on delivering our learning in a blended way via virtual sessions, e-learning and some essential face to face courses. If you would like any information about our courses, or would like to receive a copy of our workforce newsletter, then please contact us on scwdp@denbighshire.gov.uk or telephone 01824 706610. Thank you for your patience during this difficult time.

Social Care Wales: information and resources to guide you through Covid-19 (external website)

Vulnerable people

The Council is aware that Welsh Government has written to vulnerable people across the UK, advising them of precautions they should take and to contact their local authority if they are worried or have support needs.

The Council is putting arrangements in place to deal with these calls.  If people decide to call the Council’s Customer Service Centre, details will be taken and passed on to a team who will call them back to discuss their needs.

Where support is needed from the community, the team will be able to share details of what’s on offer in the local area and help people to make arrangements if necessary.

Where support is not available, details will be shared with Denbighshire Voluntary Services Council (DVSC) who will try to use volunteers to help meet needs in the community.

Coronavirus (COVID-19): Vulnerable people

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Community and living

Community resources

Resources and information for Denbighshire communities, including the Covid-19 Emergency Relief Grants Pack.

Coronavirus: Community resources

Public toilets

All public conveniences in Denbighshire will remain closed until the end of this current lockdown period.


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Leisure and tourism

Youth clubs and centres

The county youth clubs and centres have been closed to the public and staff.  The service will continue to offer support and virtual youth engagement opportunities in order to keep on touch with young people at this challenging time. Youth workers will be offering advice, activity, guidance and interaction – through virtual youth work and social media formats.

Once the guidance changes to enable groups to meet, centres, clubs and educational visits will resume.

How to contact Youth Services

Parks and playgrounds

Following Welsh Government guidance, we've re-opened parks and children’s play areas. Sites include the Botanical Gardens and Coronation Playing Fields in Rhyl, Riverside Park in Llangollen, Cae Ddol, Ruthin, and outdoor play areas across the county.

Signs will be placed at sites to remind people to maintain social distancing whilst using facilities.

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Environmental health

Food safety

If you are a new or existing food premises offering food delivery or take away/delivery service for the first time, due to the current covid-19 situation, the Council would like to hear from you.

It is essential that you assess the risk associated with this type of food service, to ensure you keep your customers safe in relation to allergens, food safety and social distancing.  We can advise you on these matters.  Please contact the Food Team on 01824 706405 or food.safety@denbighshire.gov.uk

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Council offices

Ruthin One Stop Shop, Caledfryn (Denbigh) and Russell House (Rhyl) are closed to the public. People are encouraged to visit our website for any information.

If you have any concerns about the welfare of a resident, please contact the Single Point of Access (SPOA) on 0300 456 1000.  For Out of Hours emergencies, please call 0345 053 3116 for Social Services, or 0300 123 3068 for all other services.

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Parking, roads and travel

Blue badges

If you need help over the phone to complete an online application please contact your local Library and One Stop Shop.

Long stay and beach car park permits

We are now processing applications for long stay and beach parking permits via our online form. You can also apply in person at a One Stop Shop, by post or phone to renew a permit.

Public transport

Public transport will be operating in Denbighshire for essential travel only. Passengers are kindly reminded to continue wearing face masks if they need to travel.

See our webpage for emergency bus timetables.

Street cleaning

All sweeping works will stop and priority will be given to cleaning of town centre areas and main routes. Litter picking and fly tipping requests will need to be assessed individually and work will only be carried out only if resources are available and deemed necessary.

Gully cleansing

Gully cleansing works are to be suspended and will revert to emergency (responsive) cover only. This is being done in order to free up staff to cover Highways and Cemeteries.

Grass cutting

All grass cutting works to cease as soon as possible.  The existing workforce will be redeployed with the main focus being on Highways reactive works and Street Cleansing. Priority initially will be for GM operatives to assist in Highways functions, where the demand is mostly at present.

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Payments

Numerous residents have been in touch, asking how they should make any payments to the Council. Payments can be made online or by the automated phone line: 0300 456 2499 for:
  • Council tax
  • business rates
  • housing rent
  • housing benefit overpayment
  • parking fines
  • general invoices

Where customers have a housing rent or council tax payment card, or a bill with a barcode payments can be made (via card, cash or cheque) at a Post Office, Paypoint or direct at the Natwest Bank. Customers are asked to have the correct reference numbers for their payment when using these payment options. 

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Planning

Covid-19 and the Planning application process


Fleet Service Centre

The Council’s fleet service centre in Bodelwyddan is now closed to non-council vehicles and customers.

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Footpath closures

The Welsh Government has introduced emergency regulations, Health Protection (Coronavirus restrictions) (Wales) Regulations 2020, that require local authorities to close footpaths and other rights of way where use poses a high risk to the spread of coronavirus.

Health Protection (Coronavirus restrictions) (Wales) Regulations 2020

Any person ignoring the closure of a path or place under these regulations may be asked or forced to leave and may be subject to a Fixed Penalty Notice of £60 with that charge doubling for a repeat offence.

List of closures of public access paths and sites in Denbighshire: 

No paths are currently closed in Denbighshire under powers provided by the Welsh Government's Corona Virus Regulations.

This will remain under review and may change if areas are identified where groups of people are congregating and actively ignoring measures set out by the Government.

We ask that all members of the public follow the requirements for appropriate numbers of no more than one or two in a family party maintaining social distancing minimum space of 2 meters and utilise their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes. Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.

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