Coronavirus: Changes to our services

This page provides information and guidance about changes to our services during coronavirus (COVID-19). 

Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Council’s response to Coronavirus. Thank you for your understanding.

Our services

Any changes to Council services will be listed here.


Education and schools

Schools close on Friday, 23 October for half term. Primary and special schools, together with years 7 and 8 at secondary schools will re-open the week commencing Monday 2 November.  Parents and guardians are urged to check messages from their schools for any local arrangements that may differ.

Students in secondary schools sitting examinations will be able to go into school for the examinations themselves. All other pupils at secondary level will be learning from home for that week.

All schools are due to fully re-open on Monday, 9 November.

Behaviour support

Outreach services are postponed. Outreach teachers will be available via phone and email.

Timian Training and Living with teenagers postponed. Home tuition withdrawn.

Children and young person's counselling

Following the reopening of schools, the counselling service is resuming its face to face service to young people, whilst adhering to social distancing guidelines. The counselling service is also now able to offer counselling online, by telephone, text or email and continues to welcome self- referrals.

Education Psychology Service

Visits to settings are suspended. All training events prior to September have been postponed until further notice.

Education in Welsh

All ‘off site’ activities, away from the individual school site have been cancelled. All ‘off site’ training and group support INSET has been cancelled until further notice.

Healthy schools

All training events have/are being postponed. Assessment visits have been postponed.

TRAC

All TRAC interventions have been suspended until further notice.

Back to top


Bins and recycling

Visiting our waste and recycling parks during covid-19

Our waste and recycling parks and pop-up services at Corwen and Llangollen are currently closed as part of the Welsh Government ‘firebreak’ lockdown.

Find out how to book a space at a waste and recycling park (after the firebreak lockdown)

Green Lane car park, Corwen: recycling banks not available at  for three weeks from 19 October

Barriers will be placed around the recycling banks while a temporary COVID-19 testing centre is set-up in the most remote part of the car park.

Residents can still recycle glass bottles and jars in their household recycling collection. Alternative textile recycling banks can be found in Llangollen and Ruthin.

We will assess whether this will affect the Saturday morning “pop-up” waste and recycling services and confirm if there will be any disruption.

Bulky item collections

Some bulky item collections may take up to 21 days. We will still be operating a bulky item collection service throughout the firebreak lockdown.

You can contact our Call Centre on 01824 706000 to book a collection or to find out whether or not we can collect an item.

Garden waste collections

Due to increased demand for the garden waste service following the Coronavirus suspension, there is currently a short delay of 3 to 4 weeks in delivering garden waste bins.

Please be aware of this when taking out a new subscription or renewing when you need a green wheelie-bin to be delivered.

Kerbside textile collections (Co-options)

The fortnightly kerbside collection of textile bags issued by local charity Co-options has been suspended until further notice. 

It is not possible at this time to sort the textiles safely and the employees operating this service will be remaining at home in line with government guidance as it is not considered critical at this time.

Co-options textile banks should not be used at this time as this is NOT a legitimate reason to leave your home.

Please try to keep good quality clothing to one side so it can be collected once restrictions are lifted.

This service usually operates in north and central Denbighshire.

Back to top


Childcare and parenting

Emergency childcare

Activity ideas for pre-school children

Our Flying Start, Early Education, Family Link Workers and the Pre-School Additional Learning Needs teams have produced some activity ideas to keep your pre-school children busy during this difficult time. Activities will be updated every two weeks and are available on our Denbighshire Early Years Facebook page (external website). We are here to help. 

Back to top


Council tax

We understand many people will be financially impacted by COVID-19. We urge customers who will struggle to pay their Council Tax to contact a member of the team where we will be able to offer you support and advice on how it can be paid, and any assistance that can be offered.

If your income has reduced, you may be entitled to claim Council Tax Reduction. The sooner you do this the earlier your claim will be paid from should you qualify. You can also check your eligibility for other benefits by visiting gov.uk/benefits (external website).

If you would like to contact us regarding your council tax, please email revenues@denbighshire.gov.uk , or if urgent, please call 01824 706000.

We are currently receiving very high call volumes so would urge customer to use our website/online applications where possible.

Back to top


Libraries and archives

Our library buildings will be closed during the firebreak lockdown from October 23

You can order books via the online catalogue or the Order and Collect form and we will contact you to arrange collection or delivery when that is allowed.

All the books you have on loan are being automatically renewed and you won’t be fined.

Remember that you can join the library, order books and download e-books, e-audiobooks, magazines and newspapers free – please click on the Library catalogue button below.

Library catalogue

If you require help with a Council query or to make a payment, please call the Contact Centre on 01824 706000.

Back to top


Births, marriages and deaths

Marriage, Civil Partnership or other Discretionary Ceremonies

Ceremonies resumed from 3rd August. However, due to the need to observe social distancing, there will be changes to how ceremonies are undertaken.

  • For register office ceremonies, only your 2 witnesses are able to attend, with no other guests.
  • For venue ceremonies, please contact the venue and ensure they will be open on the day of the ceremony and check any revised rules they may have, including the number of guests permitted, which must be by invitation only.
  • Please be advised that all our advice may be subject to change without notice

Notice of marriage / civil partnership appointments are available on a case by case basis.  Priority will be given to those couples with ceremonies booked for 2020.

Anyone who has already made a booking may contact Denbighshire Registration Service by emailing: ceremonies@denbighshire.gov.uk

Registration of Births

Birth registration appointments are available now, strictly by appointment only. Please call 01824 708100 to make an appointment.

Copy certificates

Copy certificates can only be ordered over the telephone by calling 01824 708100.

Registering a death

Death registration appointments will only be completed over the phone. Please call 01824 708100 to make an appointment.

Back to top


Countryside and heitage

Countryside services

Natural Resources Wales advice is to take care of yourself and others by following Public Health Wales and Government guidance.

Residents are asked to avoid unnecessary travel and to make any outdoor walk local to your area, do not get into your car to travel.

Walking trails remain open but those using them must exercise alone or with your own household only and, if encountering other people, maintain the social distancing rule.

Nantclwyd Y Dre (Llangollen)

Due to Local coronavirus restrictions we are currently open to residents of Denbighshire only and visitors must follow the covid-19 measures.

Due to the coronavirus firebreak, Nantclwyd y Dre will be closed from 4pm on Friday 23 October until further notice.  

Plas Newydd

The house at Plas Newydd remains closed for the time being but the tearoom is now open serving food outdoors and under the courtyard canopy. The grounds and garden remain open.

Ruthin Gaol

Ruthin Gaol is currently closed.

Back to top


Housing

Letter to all social housing tenants in Wales

The Minister for Housing and Local Government has written a letter to all social housing tenants in Wales providing an update on coronavirus.

View the letter to all social housing tenants in Wales on coronavirus (external website).

Council housing maintenance

As a precaution, only emergency and/or urgent repairs will be attended to. Please could you only contact us during office hours on 01824 706000 or on 0300 123 30 68 out of hours if it is an emergency. Report a council housing repair online and we will respond to your enquiry as soon as we can.

Back to top


Health and social care

Community Support Services

Cefndy Enterprises has stopped taking new orders and will close today (Friday). Some staff will be in work next week to dispatch any current orders.  

Day & Work Opportunities closing today (Friday) enabling staff to be redeployed as required. 

Dolwen Day Care closing today (Friday) enabling staff to be redeployed as required. 

Additional drivers being drafted in for the Integrated Community Equipment Services to support hospital discharge.

Carers

Information for carers.

Information for parent carers of children with additional needs.

Vulnerable people.

Social care training

In order to assist with the prevention and containment of the Covid-19 virus, all Denbighshire training courses will be cancelled until September 2020. We apologise for any inconvenience this may cause but trust you will appreciate the reason for this. We will try to rearrange new dates for these courses as soon as possible and will contact you again when we do.

For information here are details of available e-learning resources (PDF, 432KB), which may be useful.

Social Care Wales: information and resources to guide you through Covid-19 (external website)

Vulnerable people

The Council is aware that Welsh Government has written to vulnerable people across the UK, advising them of precautions they should take and to contact their local authority if they are worried or have support needs.

The Council is putting arrangements in place to deal with these calls.  If people decide to call the Council’s Customer Service Centre, details will be taken and passed on to a team who will call them back to discuss their needs.

Where support is needed from the community, the team will be able to share details of what’s on offer in the local area and help people to make arrangements if necessary.

Where support is not available, details will be shared with Denbighshire Voluntary Services Council (DVSC) who will try to use volunteers to help meet needs in the community.

Coronavirus (COVID-19): Vulnerable people

Back to top


Community and living

Community resources

Resources and information for Denbighshire communities, including the Covid-19 Emergency Relief Grants Pack.

Coronavirus: Community resources

Public toilets

Public toilets in Denbighshire will remain open during the ‘firebreak’ lockdown.

Back to top


Leisure and tourism

Denbighshire Leisure Ltd

All Denbighshire Leisure sites are closed for the firebreak lockdown. We hope to re-open the majority of our sites from 9/11/20 when lockdown ends.

Youth clubs and centres

The county youth clubs and centres have been closed to the public and staff.  The service will continue to offer support and virtual youth engagement opportunities in order to keep on touch with young people at this challenging time. Youth workers will be offering advice, activity, guidance and interaction – through virtual youth work and social media formats.

Once the guidance changes to enable groups to meet, centres, clubs and educational visits will resume.

How to contact Youth Services

Parks and playgrounds

Following Welsh Government guidance, we've re-opened parks and children’s play areas. Sites include the Botanical Gardens and Coronation Playing Fields in Rhyl, Riverside Park in Llangollen, Cae Ddol, Ruthin, and outdoor play areas across the county.

Signs will be placed at sites to remind people to maintain social distancing whilst using facilities.

Back to top


Environmental health

Food safty

If you are a new or existing food premises offering food delivery or take away/delivery service for the first time, due to the current covid-19 situation, the Council would like to hear from you.

It is essential that you assess the risk associated with this type of food service, to ensure you keep your customers safe in relation to allergens, food safety and social distancing.  We can advise you on these matters.  Please contact the Food Team on 01824 706405 or food.safety@denbighshire.gov.uk

Back to top


Council offices

Caledfryn (Denbigh) and Russell House (Rhyl) are closed to the public. Ruthin One Stop Shop is closed from 23 October after the Welsh Government announced a ‘firebreak’ lockdown and it will re-open on 9 November for pre-booked appointments only. People are encouraged to visit our website for any information.

If you have any concerns about the welfare of a resident, please contact the Single Point of Access (SPOA) on 0300 456 1000.  For Out of Hours emergencies, please call 0345 053 3116 for Social Services, or 0300 123 3068 for all other services.

Back to top


Parking, roads and travel

Blue badges

One Stop Shop services in libraries are now available by appointment and can offer support with Blue Badge application enquiries and the scanning of documents.

Contact your preferred library to reserve your time.

Long stay and beach car park permits

We are now processing applications for long stay and beach parking permits via our online form. You can also apply in person at a One Stop Shop, by post or phone to renew a permit.

Public transport

Public transport will be operating in Denbighshire during the fire break period, for essential travel only. Passengers are kindly reminded to continue wearing face masks if they need to travel.

See our webpage for emergency bus timetables.

Street cleaning

All sweeping works will stop and priority will be given to cleaning of town centre areas and main routes. Litter picking and fly tipping requests will need to be assessed individually and work will only be carried out only if resources are available and deemed necessary.

Gully cleansing

Gully cleansing works are to be suspended and will revert to emergency (responsive) cover only. This is being done in order to free up staff to cover Highways and Cemeteries.

Grass cutting

All grass cutting works to cease as soon as possible.  The existing workforce will be redeployed with the main focus being on Highways reactive works and Street Cleansing. Priority initially will be for GM operatives to assist in Highways functions, where the demand is mostly at present.

Back to top


Payments

Numerous residents have been in touch, asking how they should make any payments to the Council. Payments can be made online or by the automated phone line: 0300 456 2499 for:
  • Council tax
  • business rates
  • housing rent
  • housing benefit overpayment
  • parking fines
  • general invoices

Where customers have a housing rent or council tax payment card, or a bill with a barcode payments can be made (via card, cash or cheque) at a Post Office, Paypoint or direct at the Natwest Bank. Customers are asked to have the correct reference numbers for their payment when using these payment options. 

Back to top


Planning

Covid-19 and the Planning application process


Fleet Service Centre

The Council’s fleet service centre in Bodelwyddan is now closed to non-council vehicles and customers.

Back to top


Footpath closures

The Welsh Government has introduced emergency regulations, Health Protection (Coronavirus restrictions) (Wales) Regulations 2020, that require local authorities to close footpaths and other rights of way where use poses a high risk to the spread of coronavirus.

Health Protection (Coronavirus restrictions) (Wales) Regulations 2020

Any person ignoring the closure of a path or place under these regulations may be asked or forced to leave and may be subject to a Fixed Penalty Notice of £60 with that charge doubling for a repeat offence.

List of closures of public access paths and sites in Denbighshire: 

No paths are currently closed in Denbighshire under powers provided by the Welsh Government's Corona Virus Regulations.

This will remain under review and may change if areas are identified where groups of people are congregating and actively ignoring measures set out by the Government.

We ask that all members of the public follow the requirements for appropriate numbers of no more than one or two in a family party maintaining social distancing minimum space of 2 meters and utilise their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes. Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.

Back to top