Coronavirus: Information for carers

We recognise that this is a difficult time for everyone. We know there are many carers in our community and with a caring role the pressure and anxiety may be increased.

General advice and guidance

If you are worried that you or someone you look after may have the Coronavirus and you cannot cope with the symptoms at home, follow the latest guidance on the Public Health Wales website (external website).

If you have concerns around being able to continue your role as a carer or concerns about any additional support you need please contact:

Emergency plans

  • It is a good idea to put a plan in place for emergencies. An emergency plan could be to put all of the information about your caring role in one place, so should you become unwell yourself or unable to care it is clear what needs to be done if someone needs to take over.
  • Advice on creating a plan is available from the Carers UK website (external website).
  • North East Wales Carers Information Service (NEWCIS) provides carers assessments on behalf of Denbighshire County Council and can also advise on contingency planning and different sources of support that could be used.
  • Let your GP know you are a carer if they don't already know.

Your well-being

  • Make sure you look after your own wellbeing and physical health. Keep your diet healthy, take exercise within the government guidelines and try to make time for yourself.
  • You can see the latest guidance about where you can and cannot go on the our website.
  • Visits to hospitals and care homes are currently not possible because of the public health situation. You may be able to keep in contact with friends and family by phone, video calling or messaging.
  • North Wales Crossroads may be able to offer support with shopping, cleaning and personal care. Contact them on 01492 5164355.
  • Good hygiene is very important. Continue to wash your own hands and remind others too (external website). Ask your care and support provider what steps they are taking providing regarding infection control.
  • Schools and childcare will continue to provide care for a limited number of children; those who are classed as vulnerable (includes young carers) and those whose parents or guardians are critical workers. Check our website for information.
  • Most supermarkets have set aside the first hour of shopping for older and vulnerable customers including carers and have special access to online shopping and other community support for those isolating at home.
  • British Red Cross can offer support and transport to the shops for up to 4 weeks, if you have been discharged from hospital 01745 828 366
  • If you have a pet and you need help, the Cinnamon Trust Charity (external website) may be able to offer help or advice. Telephone 0736 757900.

Other sources of useful information

For people feeling lonely and isolated as carers

Samaritans (external website) provide emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide. They have advice if you are worried about the COVID-19 outbreak (external website). Telephone: 116 123 or 0808 164 0123 (Welsh language) or email:

CALL; Community advice and listening line (external website) offers emotional support, information and literature on mental health and related matters to the people of Wales. Phone: 0800 132 737 or text HELP to 81066

Support line (external website) offers confidential emotional help for anyone who needs it 01708 765200

Mind (external website) provide advice and support for anyone experiencing a mental health problem. They have information about helplines and listening services (external website), and about COVID-19 (external website). Info line: 0300 123 3393, email: or text: 86463

The Silver Line (external website) is a free, confidential helpline for people aged 55+ on 0800 4 70 80 90

Age Cymru (external website) have a check in and chat telephone service for over 70s 0800 223 444 or email

Carers Trust (external website) - Links to online forums and support networks such as Age UK, Alzheimer's Society etc.

Young carers

Help and advice online

  • Every Monday and Wednesday they will be running a parent forum from 10.00am-12.00pm. They will be posting questions and discussing different topics in each session. There's no need to log in, just go to the Facebook page.
  • There will be a live Jingle Rhyme and Story Time on the page every Thursday 10.30am-11.30am from Thursday the 2nd April.
  • Also, on their "Stay, play and learn with Stand" Facebook page (external website), they will be sharing ideas and information for low cost, no-cost activities, and links to sites for parents and professionals to share ideas while children are off school
  • They will be offering telephone slots for families to chat. Email

Useful links and contacts

SNAP Cymru (external website) provides information, advice and support for parents, children and young people who have, or may have, special educational needs or disabilities;

Helpline: 0808 801 0608 or email:

STAND North Wales (external website) support and upskill families with children and young people with speech language communication needs, additional needs and disabilities.

Phone 07749 998 708 or 07826 108 273, email: or STAND Facebook page (external website)

Family Lives (external website) provide help and advice on many aspects of parenting. They have advice about how to cope during the COVID-19 outbreak (external website) on their website.

Parent Helpline: 0808 800 2222 or email:

The National Autistic Society (external website) is a British charity for autistic people, aiming to improve the lives of autistic people in the United Kingdom. They have advice about challenging behaviour (external website) on their website. Email Autism Helpline:

WCD Young Carers (external website) provides services for Young Carers and Young Adult Carers in Wrexham, Conwy and Denbighshire. Telephone 01597 823 800 or email