Coronavirus: Isolation payments

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

Self-Isolation Support Payment

You are entitled to a Self-Isolation Payment of £500 if you meet all of the following criteria:

  • You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner are currently receiving at least one of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income-based Employment and Support Allowance
    • Income-based Job Seekers Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit

Parents and carers of children self-isolating from education or childcare

Eligibility is now extended to include parents and carers who meet the following criteria:

  • The child attends a school or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs);
  • The child has been asked to self-isolate by TTP or has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; and  
  • Parents or carers meet the criteria of the main scheme, namely:
      • are employed or self-employed;
      • are unable to work from home and will lose income as a result; and
      • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.; or
      • The application is accepted under the discretionary scheme.

Discretionary Payment

You may be eligible for a £500 Discretionary Payment if you meet all of the following criteria:

  • You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • You are employed or self-employed
  • You cannot work from home and will lose income as a result
  • You or your partner do not currently receive:
    • Universal Credit
    • Working Tax Credit
    • income-based Employment and Support Allowance
    • income-based Job Seekers Allowance
    • Income Support
    • Housing Benefit
    • Pension Credit
  • You will face financial Hardship as a result of not being able to work while you are self- isolating.

NHS Covid-19 app

If you are informed to self-isolate through the NHS Covid-19 app because you may have been in contact with someone who tests positive for Covid 19, you may now also qualify for support.

If you are informed via an app notification, you must provide a screenshot as evidence. If you are unable or don’t provide the screenshot, your application will not be considered. You will also need to provide written confirmation from your employer that you did not work during this period and your earnings reduced as a result. If you are self-employed, you will have to provide a statement to this effect.

View an example screenshot of confirmation from the mobile app to self-isolate (opens in new window)

How to apply

Self-isolation and discretionary payments

You can only apply for a self-isolation or discretionary payment online.

Apply for a self-isolation or discretionary payment online

Parents and carers of children self-isolating from education or childcare

Apply for the self-isolation support payment for parents and carers of children self-isolating from education or childcare