Coronavirus: Isolation payments

If you have been contacted by NHS Wales Test, Trace, protect service (TTP) and been told to self-isolate, you may be entitled to Financial Support.

Self-isolation support scheme

The rules of who is being directed to self-isolate changed on 7 August 2021.

You are entitled to a Self-Isolation Payment of £750 (or £500 for isolation periods before 7 August 2021) if you meet all of the following criteria:

• You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • if you have only been notified to self-isolate via the Covid App, you will not be eligible unless the TTP contact you formally
  • if you are fully vaccinated you will not be advised to self-isolate as a contact
• Your claim is within 21 days of your last day of self-isolation
• You are employed or self-employed
• You cannot work from home and will lose income as a result
• You or your partner are currently receiving at least one of the following benefits:
  • Universal Credit
  • Working Tax Credit
  • Income-based Employment and Support Allowance
  • Income-based Job Seekers Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit

Parents and carers of children self-isolating from education or childcare

Eligibility is now extended to include parents and carers who meet the following criteria:

• The child attends a school or childcare setting up to and including Year 8 (or up to age 25 if the learner has multiple and complex needs);
• The child has been asked to self-isolate by TTP or has been asked to self-isolate for 10 days or more by the school or child-care setting as a result of an outbreak in a school, childcare or further education setting; and  
• Parents or carers meet the criteria of the main scheme, namely:
  • • are employed or self-employed;
    • are unable to work from home and will lose income as a result; and
    • (the applicant or their partner) are currently receiving, Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.; or
    • The application is accepted under the discretionary scheme.

Discretionary Payment

The rules of who is being directed to self-isolate changed on 7 August 2021.

You may be eligible for a Discretionary Payment of £750 (or £500 for isolation periods before 7 August 2021) if you meet all of the following criteria:

• You have been told to self-isolate by NHS Wales, Test, Trace, Protect service (TTP) on or after 23 October 2020
  • if you have only been notified to self-isolate via the Covid App, you will not be eligible unless the TTP contact you formally
  • if you are fully vaccinated you will not be advised to self-isolate as a contact
• Your claim is within 21 days of your last day of self-isolation
• You are employed or self-employed
• You cannot work from home and will lose income as a result
• You or your partner do not currently receive:
  • Universal Credit
  • Working Tax Credit
  • income-based Employment and Support Allowance
  • income-based Job Seekers Allowance
  • Income Support
  • Housing Benefit
  • Pension Credit
• You will face financial Hardship as a result of not being able to work while you are self- isolating.

How to apply

Self-isolation and discretionary payments

You can only apply for a self-isolation or discretionary payment online.

Apply for a self-isolation or discretionary payment online

Parents and carers of children self-isolating from education or childcare

Apply for the self-isolation support payment for parents and carers of children self-isolating from education or childcare