Tenancy Hardship Grant for Private Rented Sector Tenants

The Tenancy Hardship Grant is a grant to provide financial assistance for people in private rented accommodation who are struggling to pay their rent because of the Coronavirus (COVID-19) pandemic.

What is available?

A total of £9.8 million is available to support people in private rented accommodation across Wales.

Eligibility for the grant

To apply for a Tenancy Hardship Grant, you must have had financial hardship due to the Covid-19 pandemic that meant that you have not been able to pay your rent.

You will:

  • have built up 8 weeks or more of rent arrears between 1 March 2020 and 30 June 2021
  • have struggled to pay your rent or rent arrears due to Covid-19
  • live in and hold a tenancy for a private sector property in Wales
  • not have been getting housing benefit or housing cost payments through Universal Credit when you built up your rent arrears
  • not have been able to fully pay your rent during the period when you went into arrears because of Covid-19

Who is not eligible for this grant

You will not be able to get a Tenancy Hardship Grant if you have not experienced financial hardship during Covid-19 and deliberately not paid your rent to your landlord or agent.

How to apply

You can apply online for the Tenancy Hardship Grant.

Before applying, please have the following documents ready to upload:

  • Proof of ID (a photo of your driving licence or a passport or a birth certificate)
  • Two separate household bills to verify address including the Council Tax bill(s) for the period of the rent arrears
  • A copy of your bank statements for at least the past two months (including any saving accounts you have)
  • A copy of your tenancy agreement

Please ensure you uploaded files are clearly readable. If we cannot read your documents it will take longer to process your application.

Please also have the following information ready:

  • Your Landlord (or agent's) details, including name, email address, address and phone number
  • Your weekly/monthly rental payment amount
  • For each month you were in rent arrears (for the period March 2020 and June 2021):
    • Your total rent arrears amount
    • Your total income amount (e.g. wages, benefits)
    • Your total outgoings amount (e.g. water, rent, utilities)
  • You and your partner's employment details, including employer name, average monthly net income before and during COVID-19, average hours worked before and during COVID-19
  • Details of any savings you currently have

Apply for the Tenancy Hardship Grant

What happens after applying

Your details will be checked and we will contact you about your application. We will ask for further details regarding:

  • Your income
  • Your outgoings
  • Additional information that may be required to process your application

If your application is approved

If your application is approved your grant will be paid to the landlord on your behalf.

This grant will not need to be paid back.

If your application is not approved

Your application will be refused if you do not meet the eligibility criteria or have not provided the evidence needed to take forward your application.

You could also get help and advice from Shelter Cymru (external website) or Citizen's Advice (external website).

More information

If you need more information about the Tenancy Hardship Grant, you can email us at benefits@denbighshire.gov.uk.