Report suspected adult abuse

Every adult has the right to be treated with dignity, have their choices respected and live a life free from fear.

Disability, illness or frailty means that many adults over the age of 18 have to rely on other people to help them in their day-to-day living. Sadly, it is because they have to depend on others that they become vulnerable and at risk, from people they know such as a relative, friend, neighbour or paid carer.

What is ‘badly treated’ or abuse?

Any action that harms another person:

  • physical (e.g. hitting, slapping, pushing, physically restraining)
  • emotional (e.g. bullying, taunting, threatening or humiliating someone)
  • verbal (e.g. shouting or swearing)
  • financial (e.g. money or belongings being taken under pressure or without consent)
  • sexual (e.g. unwanted touching, kissing or sexual intercourse)
  • neglect (e.g. not being properly cared for, mismanaging medication, being denied privacy, choice or social contact)
  • discrimination (e.g. suffering abuse or neglect on the grounds of religion, culture, gender, sexuality or disability)

More information is available in the All Wales Safeguarding Policy (external website).

What you can do

If you are an adult at risk, or if you are concerned about an adult who may be at risk, please tell us about it. Where possible you should get the adult at risk permission to share your concerns. However, this may not always be possible.

Tell us about your concerns by calling us:

  • Single Point of Access on 0300 4561000: Monday to Friday, 9am to 5pm
  • Out of Hours service on 0345 053 3116: evenings and weekends

Calls to 0345 053 3116 will cost you 2 pence per minute plus your phone company’s access charge.