Volunteers for Support within Localities

Role Description

Denbighshire County Council are looking for volunteers who are willing to provide support to our teams and residents within residents own home throughout the County. You would of course be provided with appropriate Personal Protective Equipment (PPE) for the situation.

We take your safety and wellbeing extremely seriously and so we will ask you to disclose whether you were previously considered ‘vulnerable’ or ‘extremely vulnerable’ by Welsh Government. This will not prevent you from volunteering with us, it will simply allow us to act swiftly to protect you should a positive COVID-19 case be identified within any home you could be attending.

Please note that our volunteering opportunities depend on the needs of residents and staff. Therefore we cannot guarantee that we will have hours for you straight away. However, please do register with us if you are interested, and as soon as hours become available that are suitable for you, we will allocate you to this role. In order to prevent delays, we will be asking volunteers to complete a DBS Certificate and some basic induction training before allocating hours, so that you are ready to start as soon as hours become available.

Key tasks

We have a range of tasks that our residents may need assistance with. We want to ensure that volunteers are doing tasks they are comfortable with, and we will provide full training and support for carrying out these tasks. The type of tasks this opportunity might include are:

  • companionship and reassurance.
  • sharing stories or reading with someone.
  • light gardening
  • shopping
  • helping people to pay their bills and write letters
  • encouraging gentle exercise
  • help to facilitate hobbies and interests
  • dog walking
  • help to plan meals or sharing a meal together
  • check calls/making sure a property is safe
  • collecting prescriptions if the pharmacy is unable to do so
  • helping a carer to take a break from their caring role
  • sharing crafting skills
  • accompanying someone for a pint or game of golf


Volunteers will be needed throughout the county, this will depend on our resident’s needs, and where you are able to travel to. We will match volunteers to areas close to their homes. We will of course take your location and preferences into consideration before allocating you anywhere.


We are looking for volunteers who possess a positive attitude, compassion, resilience and excellent communication skills. The ability to put people at ease and gain their trust will be highly valued by those who may feel socially isolated at this difficult time.  It’s often the simple things that make a difference – topping up someone’s bird feeder, or putting the world to rights together over a pot of tea! If you have particular skills such as experience of supporting individuals, or working with those with Dementia or Complex disabilities, we will try and match you with your area of interest and skill set.

You will be visiting residents in their own homes, so having your own transport will be necessary in most cases.


We will look to fit in with volunteers as much as possible so would be keen to understand how many hours a week and what days would work best for each individuals.

What happens next

If you are interested in this opportunity, please email hazel.wilson@denbighshire.gov.uk or phone 01824 712918. You will then be contacted and asked to complete a short form so we can understand your preferences and determine where best to allocate you.

As these roles are based within the social care sector supporting vulnerable adults, we will need to carry out an enhanced DBS check, and obtain one reference. You will also be provided with relevant training and support.