Volunteers for Telephone Befriending

Role Description

Denbighshire County Council are looking for volunteers who are willing to befriend our isolated residents through weekly phone calls.

Please note that our volunteering opportunities depend on the needs of residents and staff. Therefore we cannot guarantee that we will have hours for you straight away. However, please do register with us if you are interested, and as soon as hours become available that are suitable for you, we will allocate you to this role. In order to prevent delays, we will be asking volunteers to complete some basic induction training before allocating hours, so that you are ready to start as soon as hours become available.

Key tasks

The Befriending service has been set up to support people who may be suffering from the debilitating effects of loneliness and/or social isolation. The main aim of the Telephone Befriending service is to provide support to Denbighshire residents using the service through a weekly telephone call. Telephone befrienders usually call the same person each week at the same time, to provide a listening ear, links to other services and to monitor general wellbeing.

You'll be asked to:

  • Provide telephone support to alleviate loneliness and social isolation and help to build confidence
  • Report any concerns or problems to the service Coordinator immediately
  • Understand and work to the Telephone Befriending Service boundaries and expectations


Our residents needing support live all over the county, but as this service is done via telephone calls, volunteers can conduct these calls from the comfort of their own homes.


We are looking for friendly volunteers who can provide a compassionate and empathetic listening ear. The ability to put people at ease and gain their trust will be highly valued by those who may feel socially isolated at this difficult time. Reliability, patience and sensitivity are all traits that are needed for this role.

You will be sending updates to the Coordinator over email, so basic ICT skills (e.g. able to use emails, Microsoft Word and Excel) are needed for this.


We will look to fit in with volunteers as much as possible so would be keen to understand how many hours a week and what days would work best for each individuals.

What happens next

If you are interested in this opportunity, please email hazel.wilson@denbighshire.gov.uk or phone 01824 712918. You will then be contacted and asked to complete a short form so we can understand your preferences and determine where best to allocate you.

As these roles are based within the social care sector supporting vulnerable adults, we will need to carry out an enhanced DBS check, and obtain one reference. You will also be provided with relevant training and support.