Coronavirus: Changes to our services

This page provides links to information and guidance about Coronavirus (COVID-19). Coronavirus (COVID-19) is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

Please be aware that the Council may take longer to respond to any correspondence or complaints, due to staff shortages and the Council’s response to Coronavirus. Thank you for your understanding.

Our services

Any changes to Council services will be listed here:

Schools

View our emergency school closures page

Emergency childcare

Emergency childcare is available for vulnerable who cannot be safely cared for at home. 

Even for key workers, provision will only be made in schools or settings or other settings where there is no safe alternative for your family.

More information about emergency childcare

Free school meals

If you currently get free school meals for your child/children, during the Coronavirus pandemic we will pay an amount equivalent to the cost of your child’s free school meal into your bank account every week. You will need to provide us with your bank details to do this.

Provide us with your bank details online for free school meal payments

If you are think that you are eligible to claim free school meals but have not submitted a claim yet, please complete the free school meals online form.

Children attending the key workers childcare in schools will continue to receive school meals when they attend.

Behaviour support

Outreach services are postponed. Outreach teachers will be available via phone and email.

Timian Training and Living with teenagers postponed. Home tuition withdrawn.

 Children and young person's counselling

Face to face counselling with pupils has ceased. Each pupil currently accessing counselling will be given the Counsellor’s telephone number to arrange to access over the phone. This arrangement will be reviewed regularly. All counsellors continue to be fully available to school staff via email or telephone.

Educational Psychology Service

Visits to settings are suspended. All training events prior to September have been postponed until further notice.

Education in Welsh

All ‘off site’ activities, away from the individual school site have been cancelled. All ‘off site’ training and group support INSET has been cancelled until further notice.

TRAC

All TRAC interventions have been suspended until further notice.

Healthy schools

All training events have/are being postponed.  Assessment visits have been postponed.
Bins and recycling

Recycling and waste parks

Visiting our waste and recycling parks during covid-19

Our waste and recycling parks in Denbigh, Ruthin and Rhyl are open during their usual hours but you must book a space to visit

Find out how to book a space at a waste and recycling park

Bulky item collections

Due to the current Covid-19 restrictions and to ensure the safety of our employees, we are running a reduced bulky item collection service that will only collect a limited range of items. As this is a reduced service, you may need to wait up to 21 days for a collection.

Examples of  items that can be collected from our reduced bulky item collection service are:

  • Wooden bed Frames
  • Metal bed Frames
  • White electrical items (excluding commercial fridges)
  • Household electrical items  
  • Wooden, plastic and metal furniture

Some examples of items that cannot be collected at the moment are (this list is not exhaustive):

  • Mattresses
  • Divan Bed Bases
  • Sofas (fabric & Leather)
  • Any furniture items that have a fabric or leather covering
  • Refuse in sacks
  • Soft furnishings
  • Carpets and rugs
  • Trampolines

You can contact our Call Centre on 01824 706000 to book a collection or to find out whether or not we can collect an item.

More items will be accepted as soon as possible. Thank you for your understanding and working with us during these circumstances.

Garden waste collections

Due to increased demand for the garden waste service following the Coronavirus suspension, there is currently a short delay of 3 to 4 weeks in delivering garden waste bins.

Please be aware of this when taking out a new subscription or renewing when you need a green wheelie-bin to be delivered.

People who have not renewed their garden waste subscription are being asked to do so immediately. You can find out more and renew online on our garden waste page or by phoning 01824 706000.

Trade waste

Trade Recycling has stopped. Customers will be transferred to CAD and contacted by our team.

Home composter

Compost bins are back in stock. Find out how to order a compost bin.

Visit walesrecycles.org.uk for information about composting at home

Green Lane Car park (Corwen) and Llangollen pavilion waste and recycling services

The mobile household waste and recycling collection service in Corwen/ Llangollen on Saturday mornings has stopped until further notice.

Kerbside textile collections (Co-options)

The fortnightly kerbside collection of textile bags issued by local charity Co-options has been suspended until further notice. 

It is not possible at this time to sort the textiles safely and the employees operating this service will be remaining at home in line with government guidance as it is not considered critical at this time.

Co-options textile banks should NOT be used at this time as this is NOT a legitimate reason to leave your home.

Please try to keep good quality clothing to one side so it can be collected once restrictions are lifted.

This service usually operates in north and central Denbighshire.

Council tax

We understand many people will be financially impacted by COVID-19. We urge customers who will struggle to pay their Council Tax to contact a member of the team where we will be able to offer you support and advice on how it can be paid, and any assistance that can be offered.

If your income has reduced, you may be entitled to claim Council Tax Reduction. The sooner you do this the earlier your claim will be paid from should you qualify. You can also check your eligibility for other benefits by visiting gov.uk/benefits.

If you would like to contact us regarding your council tax, please email revenues@denbighshire.gov.uk , or if urgent, please call 01824 706000.

We are currently receiving very high call volumes so would urge customer to use our website/online applications where possible.

Carers
Libraries and archives

Library computers and One Stop Shops services

The libraries in Corwen, Denbigh, Prestatyn and Rhyl are offering One Stop Shop services and access to computers and printing, by appointment only (other libraries will to follow soon).

For computer access please call the library and give your library card number to make an appointment. Due to limited availability, sessions are currently limited to 45 minutes, and one per week per person.

If you require help with a Council query or to make a payment, please call the library and ensure you have all the relevant details, so that we can deal with your query, and arrange an appointment if you need to come in.

Order and collect library books during Covid-19

Although our libraries are closed for regular use at the moment, you can now order and collect books from them if you are a member of Denbighshire Libraries.

Find out more about ordering and collecting library books during Covid-19.

The Home Library Service will also now be making deliveries, and we are working on plans to re-introduce other services.

All books are being automatically renewed and you won’t be fined.

Remember that you can join the library and download e-books, e-audiobooks and magazines free – please click on the Library catalogue button below.

Library catalogue

How to take part in the Silly Squad Summer Reading Challenge 2020

Find out how to take part in the Silly Squad Summer Reading Challenge 2020.

The Denbighshire Archives public searchroom is currently closed and we will be operating a limited remote service. For more details please visit our website.

Births, marriages and deaths

Marriage, Civil Partnership or other Discretionary Ceremonies

Denbighshire Registration Service will not be conducting Marriage, Civil Partnership or other Discretionary Ceremonies (e.g. Renewal of Vows; Baby Naming etc.) at the Register Office nor at any Licensed Venue in Denbighshire until further notice.

Notice of marriage / civil partnership appointments are available on a case by case basis.  Priority will be given to those couples with ceremonies booked for 2020.

Anyone who has already made a booking may contact Denbighshire Registration Service by emailing: ceremonies@denbighshire.gov.uk

Registration of Births

Birth registration appointments are available now, strictly by appointment only. Please call 01824 708100 to make an appointment. 

Copy certificates

Copy certificates can only be ordered over the telephone by calling 01824 708100.

Registering a death

Death registration appointments will only be completed over the phone. Please call 01824 708100 to make an appointment.

Countryside and Heritage

Countryside Services 

Loggerheads and Moel Famau Country Parks and their car parks re-opened to the public on Monday the 6th of July. More information. Natural Resources Wales advice is to take care of yourself and others by following Public Health Wales and Government guidance.

Residents are asked to avoid unnecessary travel and to make any outdoor walk local to your area, do not get into your car to travel.

Walking trails remain open but those using them must exercise alone or with your own household only and, if encountering other people, maintain the social distancing rule

Nantclwyd y Dre

Nantclwyd y Dre will not be opening this weekend and will remain closed to the public until further notice.

Plas Newydd (Llangollen)

The house at Plas Newydd remains closed for the time being but the tearoom is now open serving food outdoors and under the courtyard canopy. The grounds and garden remain open.

Ruthin Gaol

Ruthin Gaol will not be opening this weekend and will remain closed to the public until further notice

Housing

Letter to all social housing tenants in Wales

The Minister for Housing and Local Government has written a letter to all social housing tenants in Wales providing an update on coronavirus.

View the letter to all social housing tenants in Wales on coronavirus.

Council housing maintenance

As a precaution, only emergency and/or urgent repairs will be attended to. Please could you only contact us during office hours on 01824 706000 or on 0300 123 30 68 out of hours if it is an emergency. Report a council housing repair online and we will respond to your enquiry as soon as we can.
Health and social care

Community Support Services

Cefndy Enterprises has stopped taking new orders and will close today (Friday). Some staff will be in work next week to dispatch any current orders.  

Day & Work Opportunities closing today (Friday) enabling staff to be redeployed as required. 

Dolwen Day Care closing today (Friday) enabling staff to be redeployed as required. 

Additional drivers being drafted in for the Integrated Community Equipment Services to support hospital discharge

Information for carers.

Information for parent carers of children with additional needs.

Vulnerable people.

Social care training

In order to assist with the prevention and containment of the Covid-19 virus, all Denbighshire training courses will be cancelled until September 2020. We apologise for any inconvenience this may cause but trust you will appreciate the reason for this. We will try to rearrange new dates for these courses as soon as possible and will contact you again when we do.

For information here are details of available e-learning resources, which may be useful.

Social Care Wales: information and resources to guide you through Covid-19

Community and living

Activity ideas for pre-school children

Our Flying Start, Early Education, Family Link Workers and the Pre-School Additional Learning Needs teams have produced some activity ideas to keep your pre-school children busy during this difficult time. Activities will be updated every two weeks and will also be available on our Denbighshire Early Years Facebook page. We are here to help. 

Vulnerable people

The Council is aware that Welsh Government has written to vulnerable people across the UK, advising them of precautions they should take and to contact their local authority if they are worried or have support needs.

The Council is putting arrangements in place to deal with these calls.  If people decide to call the Council’s Customer Service Centre, details will be taken and passed on to a team who will call them back to discuss their needs.

Where support is needed from the community, the team will be able to share details of what’s on offer in the local area and help people to make arrangements if necessary.

Where support is not available, details will be shared with Denbighshire Voluntary Services Council (DVSC) who will try to use volunteers to help meet needs in the community.

Coronavirus (COVID-19) - Vulnerable people.

Child care for key workers

Emergency childcare is available for vulnerable who cannot be safely cared for at home. 

Even for key workers, provision will only be made in schools or settings or other settings where there is no safe alternative for your family.

More information about emergency childcare

Free school meals

If you currently get free school meals for your child/children, during the Coronavirus pandemic we will pay an amount equivalent to the cost of your child’s free school meal into your bank account every week. You will need to provide us with your bank details to do this.

Provide us with your bank details online for free school meal payments

If you are think that you are eligible to claim free school meals but have not submitted a claim yet, please complete the free school meals online form.

Children attending the key workers childcare in schools will continue to receive school meals when they attend.

Community resources

Resources and information for Denbighshire communities, including the Covid-19 Emergency Relief Grants Pack.

Leisure

Loggerheads and Moel Famau

Loggerheads and Moel Famau Country Parks and their car parks re-opened to the public on Monday the 6th of July. More information.

Youth clubs and centres

The county youth clubs and centres have been closed to the public and staff.  The service will continue to offer support and virtual youth engagement opportunities in order to keep on touch with young people at this challenging time. Youth workers will be offering advice, activity, guidance and interaction – through virtual youth work and social media formats.

Once the guidance changes to enable groups to meet, centres, clubs and educational visits will resume.

How to contact Youth Services

Parks and playgrounds

Following Welsh Government guidance, we've re-opened parks and children’s play areas. Sites include the Botanical Gardens and Coronation Playing Fields in Rhyl, Riverside Park in Llangollen, Cae Ddol, Ruthin, and outdoor play areas across the county.

Signs will be placed at sites to remind people to maintain social distancing whilst using facilities. Find out more.

Denbighshire Leisure Ltd

Denbighshire Leisure Ltd has decided to close all of its sites until further notice.

Closures include SC2 and Ninja TAG, Rhyl Pavilion and 1891 Restaurant and Bar, NOVA Prestatyn, all leisure centres, North Wales Bowls Centre, Ruthin Craft Centre and Café R, Rhyl Town Hall and Llangollen Pavilion.

Denbighshire Leisure will be freezing all Direct Debit payments for fitness memberships and swimming lessons, effective immediately. They will not be making any more collections on your direct debits until further notice. Customers don't need to do anything – the service will do this on their behalf and let people know in advance when they will be restarting, once the Covid-19 situation becomes clearer.

The Exercise Referral Scheme is suspended until further notice.

Environmental health

Food safety

If you are a new or existing food premises offering food delivery or take away/delivery service for the first time, due to the current covid-19 situation, the Council would like to hear from you.   It is essential that you assess the risk associated with this type of food service, to ensure you keep your customers safe in relation to allergens, food safety and social distancing.  We can advise you on these matters.  Please contact the Food Team on 01824 706405 food.safety@denbighshire.gov.uk
Council offices

County Hall (Ruthin), Caledfryn (Denbigh) and Russell House (Rhyl)are closed to the public.  People are encouraged to visit our website for any information.

If you have any concerns about the welfare of a resident, please contact the Single Point of Access (SPOA) on 0300 456 1000.  For Out of Hours emergencies, please call 0345 053 3116 for Social Services, or 0300 123 3068 for all other services.

Parking, roads and travel

Blue badges

The Blue Badge supported application service will continue as a telephone appointment service.

If you need help to apply for or renew your Blue Badge online, please call the Customer Contact Centre on 01824 706000 to arrange a telephone appointment when a member of staff will go through the application with you over the phone.

You will still need to supply your supporting documents, either by scanning or photographing them at home and emailing them to us. You can send us your supporting documents or blue badge enquiries by emailing blue.badge@denbighshire.gov.uk

Car parks

The following car parks are closed:

All other car parks are either pay and display or free to use. Please see the individual car park pages for details.

Long stay and beach car park permits

We are now processing applications for long stay and beach parking permits via our online form. You can also apply by post or phone to renew a permit. It is not currently possible to apply in person.

Public transport

See our webpage for emergency bus timetables.

Street cleaning

All sweeping works will stop and priority will be given to cleaning of town centre areas and main routes. Litter picking and fly tipping requests will need to be assessed individually and work will only be carried out only if resources are available and deemed necessary.

Gully cleansing

Gully cleansing works are to be suspended and will revert to emergency (responsive) cover only. This is being done in order to free up staff to cover Highways and Cemeteries.

Grass cutting

All grass cutting works to cease as soon as possible.  The existing workforce will be redeployed with the main focus being on Highways reactive works and Street Cleansing. Priority initially will be for GM operatives to assist in Highways functions, where the demand is mostly at present. 
Payments

Numerous residents have been in touch, asking how they should make any payments to the Council. Payments can be made online or  by the automated phone line: 0300 456 2499 for:

  • Council tax
  • business rates
  • housing rent
  • housing benefit overpayment
  • parking fines
  • general invoices

Where customers have a housing rent or council tax payment card, or a bill with a barcode payments can be made (via card, cash or cheque) at a Post Office, Paypoint or direct at the Natwest Bank. Customers are asked to have the correct reference numbers for their payment when using these payment options. 

Planning
Fleet’s Service Centre

The Council’s fleet service centre in Bodelwyddan is now closed to non-council vehicles and customers.

Rhyl Harbour

Rhyl Harbour will be closed until further notice.

All facilities will be closed and the harbour is in formal lockdown. Pont y Ddraig will remain in the lowered position with no access to the inner Harbour. Rhyl Harbour boatyard will be locked and all services suspended.

Both the inner and outer pontoons will have fob access for emergency purposes only.

Footpath closures

Footpath closures

The Welsh Government has introduced emergency regulations, Health Protection (Coronavirus restrictions) (Wales) Regulations 2020, that require local authorities to close footpaths and other rights of way where use poses a high risk to the spread of coronavirus.

Health Protection (Coronavirus restrictions) (Wales) Regulations 2020

Any person ignoring the closure of a path or place under these regulations may be asked or forced to leave and may be subject to a Fixed Penalty Notice of £60 with that charge doubling for a repeat offence.

List of closures of public access paths and sites in Denbighshire: 

No paths are currently closed in Denbighshire under powers provided by the Welsh Government's Corona Virus Regulations.

This will remain under review and may change if areas are identified where groups of people are congregating and actively ignoring measures set out by the Government.

We ask that all members of the public follow the requirements for appropriate numbers of no more than one or two in a family party maintaining social distancing minimum space of 2 meters and utilise their local routes rather then travel to the countryside unnecessarily. Many footpaths and bridleways cross private land, working farms and in some cases are close to private homes. Please keep to the paths, keep your distance from landowners and continue to follow the restrictions and measures which are in place to protect you and others.

Public transport

Arriva buses: Coronavirus update