Superfast Broadband - What we're doing to help

The first phase of the Welsh Government's Superfast Cymru project will be completed in December 2017.

The project, managed by BT, has helped to increase the number of properties in Denbighshire with access to Superfast Broadband.

Denbighshire County Council is working with the Welsh Government to ensure as many properties as possible still without superfast broadband will be included in the second phase of the project which will begin in 2018.

Access Broadband Cymru scheme

Residents who are unable to (or would like to) access to superfast speeds before the second roll-out can apply for the Welsh Government's Access Cymru Broadband grant, available to individuals and businesses, or the Ultrafast Connectivity Voucher which provides funding for the installation of ultrafast connections for businesses.

Community support

We want to support Denbighshire communities in working together to find solutions for those areas that are unable to get access to Superfast Broadband.

We are willing to facilitate meetings with communities interested in working together to improve their broadband, but would need local 'champions' who are willing and able to coordinate the work required to implement a community solution.

If you are interested (or know of anyone who would be willing to take this role) please contact us on 01824 706000 or e-mail us at customerservice@denbighshire.gov.uk.

More information about UK Community-led Broadband schemes, including examples of previous schemes can be found on the GOV.UK website.

Business support

During the roll-out period the Council has been working with businesses to make sure they are able to take advantage of the commercial benefits from being online by providing 45 hours of free digital training to more than 100 businesses as part of its Digital Denbighshire scheme.

Digital Denbighshire is part of the Council's work on developing the local economy to support healthy private businesses, create higher paid jobs and link these with residents to increase household incomes.

Denbighshire County Council has maintained close communications with Welsh Government and Openreach during the Superfast Cymru programme  to track where and when fibre has been deployed.  We have communicated residents' and business' questions about the rollout and arranged for Welsh Government and Openreach officials to visit the county during the programme to meet our councillors and officers to discuss issues raised locally. 

While Denbighshire County Council has not had control over when and where fibre has been laid it has ensured that Openreach has been made aware of resident’s views and concerns.

The Council has also been a key partner in facilitating street works to enable access to Openreach’s ducts laid under the county’s streets and roads and tried to minimise disruption during what is one of Wales' largest recent infrastructure improvement projects.

Superfast Cymru programme

At the end of the Superfast Cymru programme, Denbighshire County Council is identifying the properties without the option of connecting to fibre broadband and directly contacting residents and businesses to explain alternative options for improving their internet connections. The Council will be commenting on the Welsh Government’s proposals for its next broadband infrastructure improvement scheme. This next programme is expected to start in 2018 and will be aiming to provide superfast broadband to the properties not benefiting from the first Superfast Cymru programme.