Single Point of Access (SPoA)

Contact us

Anyone can use the SPoA.  It has been developed to support the residents and professionals of Denbighshire. It is impossible for everyone to know about all the services available to support people’s health and well-being in Denbighshire. The SPoA can provide information, advice and assistance about the services available to ensure that resident’s needs are met appropriately.

The SPoA Team consists of experienced staff from health, social care, and the 3rd Sector, who are able to provide information, advice and assistance about the services available. Click a heading below for more information.

What is the purpose of the Denbighshire SPoA

Co-ordinated services to support maximum independence.  The SPoA acts as the ‘front door to services’ to ensure you receive the Right Care, in the Right Place by people who have the Right Skills at the Right Time—First Time!

Streamlined services across health and social care community services.  We are committed to enabling people to have greater choice and control over their lives to enable them to live as independently as possible:

  • Promoting preventative community services
  • Encouraging a balanced approach to the assessment of need
  • Ensuring that citizens are at the centre of conversations and decisions
  • Focusing on the individual’s strengths to support to maintain independence
  • Improving connections between people and their communities
  • Speedier responses to people’s care and support needs
What matters to you?

Our Team of experienced SPoA Operators will listen carefully to your views, wishes and feelings giving you the time to explain what your needs are.  We place great importance on promoting and respecting your dignity and will work with you to promote your independence. Our focus is to help the residents of Denbighshire achieve positive health, care and well-being outcomes to maintain or improve their well-being.

Health and Social Care services have a duty to provide /arrange preventative services in its area of need for care and support and consider what could be done to meet those needs.  Upon contact, the SPoA Team will gather information to identify what outcomes you want to achieve; discuss what solutions could be found and who may be able to help you meet those outcomes.

Straight to...

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Phone


0300 456 1000

Out of hours emergencies

Social services - 0345 053 3116
All other services - 0300 123 30 68

Please note that calls may be recorded for training and quality purposes.

 

Online

What happens to my information?

Denbighshire County Council collects your personal information to provide you with services relevant to your request. This information will not be shared with any other third party unless the law requires us to do so.

For further information about how we handle personal information, please view our online privacy notice.

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