Apply for social housing

housing2

Applying for social housing has changed.

There is now one Housing Register (one housing list) shared by Denbighshire Housing and all your local Housing Associations.Find out more about the changes in the New Denbighshire Housing Register FAQ document

If you would like to be considered for social housing (also known as council housing), you will need to apply to be added to the SARTH (Single Access Route to Housing) Housing Register.

The SARTH Housing Register is shared between Denbighshire Housing Solutions which is a partnership between Denbighshire County Council and the following local Housing Associations: Clwyd Alyn, Wales & West, Grŵp Cynefin and North Wales Housing.

This means applicants have one point of contact and one application process to complete to be considered for all available social housing in Denbighshire.

Who can apply?

Anyone can apply for social housing but if you don’t have a housing need that is recognised in our banding scheme, you wouldn’t be placed on the SARTH Housing Register. However, we will discuss other housing options available to you.

How to apply

To apply for the SARTH Housing Register or find out more about your housing options, you will need to contact us:

Phone: 01824 712911

Email: housingregister@denbighshire.gov.uk

When you contact us to apply for the SARTH Housing Register, you will need to provide;

  • Details of all the people in your household who will be moving including; all date of births and the National Insurance numbers of anyone over the age of 16.
  • All contact details for you, and partner (if relevant) including; home phone number, mobile phone number and email address.
  • Details of your current property e.g. Landlord name, address and contact phone number;or details of your mortgage provider and estimated current value.
  • Details of any income/benefits you receive including start date and amount.
  • Details of any medication relevant to your request for a move.

We will take the following steps;

Step 1

With the information you provide, we  will work out whether or not you can be added to the SARTH Housing Register and prioritise your housing need into one of the following bands*

Band 1: Urgent housing need with a local connection
  • People with an urgent medical need
  • People with an urgent need for an adapted property
  • If your home has been destroyed by a disaster
  • Someone leave armed forces and needing accommodation
  • Young person leaving care or in danger of going into care
  • Current tenant willing to take a smaller property
  • Current tenant in an adapted property they no longer need
  • Homeless and fleeing/threat of violence (with or without a local connection)
Band 2: Housing need with local connection
  • Unintentionally homeless person
  • Serious medical need affected by their housing
  • People living in severely poor or overcrowded housing
  • People living in properties lacking essential facilities
  • Someone needing an adapted property
  • People who are suffering hardship because of their housing
Band 3: Urgent housing need with no local connection
  • People with an urgent medical need
  • People with an urgent need for an adapted property
  • If your home has been destroyed by a disaster
  • Someone leaving armed forces and needing accommodation
  • Young person leaving care or in danger of going into care
Band 4: Housing need with no local connection
  • Unintentionally homeless person
  • Serious medical need affected by their housing
  • People living in severely poor or overcrowded housing
  • People living in properties lacking essential facilities
  • Someone needing an adapted property
  • People who are suffering hardship because of their housing
  • Internationally homeless person (with or without a local connection)

*This banding scheme is for guidance only; all applicants will be assessed in detail by our team during the application process:

Step 2

If you meet the criteria and then want to apply to join the SARTH Housing Register, then your application will be taken over the telephone.  If you need to supply evidence or need further specialist assessment of your housing need then this will be discussed with you before you apply. Once added to the SARTH Housing Register, we will let you know when a property becomes available.

If you don’t meet the criteria to apply for the SARTH Housing Register, we will provide you with advice and discuss other alternative housing options for you.  These include intermediate rented accommodation, private rented accommodation and home ownership options in the county.

Step 3

If you are offered a property, you must be prepared to move as soon as you receive an offer for housing.  Applicants who refuse two reasonable offers, without good reasons, will be removed from the SARTH Housing Register.

How long will it take?

Please bear in mind that demand for social housing is very high, and the number of people applying for and waiting for a property is far higher than the number of properties that become available each year.  Each application can vary depending on the housing need that is identified.