How to pay your rent

There are several ways you can pay your rent.

Direct Debit

If you have a bank or building society account, this is the easiest way to pay. Your rent will be paid from your account automatically every month.

To set up a direct debit, contact us to request a direct debit mandate.

Pay online

Pay your rent online

You can use your debit or credit card to pay your rent online.

Rent swipe card

All council tenants are given swipe cards, and you can use this to pay your rent at any of our One Stop Shops. If you use your swipe card at a One Stop Shop, there is no minimum payment.

You can also use your swipe card to pay your rent at a post office. If you pay at a post office, you must pay in cash and there is a minimum payment of £5.

If you lose your swipe card and you need a replacement, call us on 01824 712965 or 01824 712963.

Pay over the phone

You can use your debit or credit card to pay over the phone. When you call us, you will need your rent reference number or swipe card, and we will ask for your name and address.

  • 24 hour automated payment line: 0300 4562499 or
  • 01824 712963 / 01824 712965 (Monday to Thursday: 9am - 5pm. Friday: 9am - 4:30pm

Pay by post

You can pay your rent by sending a cheque or postal order made payable to Denbighshire County Council to:

One Stop Shop
Town Hall
Wellington Road
Rhyl
LL18 1AB

Please include your rent reference number, and your name and address. We will only send you a receipt if you ask for one.

Problems paying?

If you are having difficulty paying your rent, you may be entitled to housing benefit. To discuss how we can help you, contact us online or call us on 01824 712965 or 01824 712963.