New housing registration scheme launched

A brand new, easy to use system for people to apply for social housing in Denbighshire has gone live.

The new Denbighshire Housing Register called SARTH (the Single Access Route to Housing), is a joint partnership between Denbighshire County Council, Grwp Cynefin, Clwyd Alyn, North Wales Housing and Wales and West Housing.

The SARTH Housing Register will allow people wanting to apply for social housing to have a single dedicated point of contact, one application process and one housing list for Denbighshire that’s shared between the Council and the local housing associations. This will save time, will avoid duplication of services and make the customer experience simpler.

People with a local connection to Denbighshire will be given priority for properties in the county.  Once information has been received, people will be placed into one of four bands, depending on the information provided by them. Those bandings are: Urgent housing need – local connection; housing need  - local connection; urgent housing need – no local connection and housing need – no local connection.

Jamie Groves, Denbighshire’s Head of Facilities, Assets and Housing,  said: “This is a great example of working in partnership to deliver the best experience possible for the customer.

“Currently there are a number of housing lists being used and it needs to be an easier system.  Another reason is that there isn’t actually enough housing for everyone on our list, so we want to offer better advice and other useful alternatives to waiting on a social housing register or list.

“This new way of working will be more efficient. We will discuss the best housing options with customers, including social housing, private rented accommodation and home ownership”.

For further information about eligibility and the whole process, please visit: or by writing to Denbighshire Housing, Denbighshire County Council, Smithfield Road, Denbigh, LL16 3RJ.

Posted on Wednesday 5th April 2017