Flooding information

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Discretionary Assistance Fund (DAF)|

If you have been affected by the flooding, we would encourage you to put a claim in for the Discretionary Assistance Fund (DAF) as you may be eligible for help towards repairs, replacing items, decontamination and drying out costs etc. where there is no, or insufficient, insurance cover.

You can phone the ARK flood recovery project on 01745 818390 or Welfare Rights on 0800 1696625 to discuss your eligibility and to arrange support with making an application; we can also assist with challenging decisions if you are refused a DAF payment.

You can also apply or find out if you are eligible online, or by phoning 0800 859 5924 free from a land line, or 03301 015 000 local rate.
Find out eligibility and apply online|
Alternatively, you can download an application form and send it to; Discretionary Assistance Fund, PO Box 2377, Wrexham, LL11 0LG
Find out more about the DAF|


We are extremely grateful for the offer of all donations but we are appealing for financial donations as opposed to physical donations at this time. 

How to donate

There are three ways to donate;

Bank transfer

A fund with the Co-operative bank has been set up. If you would like to donate to this fund you can transfer money directly from your bank using the following details

Sort Code: 08-92-50
Account Number: 67005527
Account Name: North Wales Credit Union
Reference: 600089


You can send cheques be made payable to Rhyl Mayor's Flood Appeal. Cheques should be posted to Civic Offices, Wellington Community Centre, Wellington Road, Rhyl, LL18 1LE.


Collection buckets have been placed around the town for people to donate cash. Find out where the collection buckets are on the Rhyl town council website|.

Donating goods

If you would like to donate furniture and/or domestic goods to help the residents affected by the flooding, you can register items on the Business Supporting Communities (B2C) Give marketplace:

Register items on the market place|

Search donated goods

You can see which items are available by viewing the online market place. If you find an item that you would like, you can contact Lucy Kew by emailing lucykew@b2cwales.co.uk| or phoning 01492 523847 / 01745 353110.

View the items available on the online marketplace|

Information centre|

The information centre at Rhyl One Stop Shop| is open from  9am to provide information and advice to those affected by the floods.

You can phone customer services for more information on 01824 706101 (8am-6pm).

News updates|
10am update - 10.12.13|

Work has continued over the weekend to support those affected. So far the Council has found emergency accommodation for 49 people plus five people who are staying in a residential care setting but these figures can change daily as people's circumstances change. Our records estimate around 130 properties were flooded.

The clean up operation is continuing and Denbighshire has had two teams in the affected area power washing driveways and paths leading up to the front and rear doors of houses over the weekend.

Environmental Services staff been out ensuring residents know plans for dealing with the flood damaged goods. From Monday and every day this week, Denbighshire will have a refuse vehicle on site permanently to remove any sodden items (not white goods) and a team will assist residents with removal of damaged items between 8am and 4pm until further notice.

We will only remove goods that are placed on the footway which will indicate to us that the insurance or the owners have given permission for the goods to be removed.

We will have a skip on the site for the disposal of white goods only. The intention is to avoid having large numbers of skips in the area although we have three skips as back up in our depot if needed.

All footways and carriageways in the affected area have been cleaned and power washed. All the drainage gullies will have been cleaned and Welsh Water contractors have been cleaning out the main sewers.

Street lighting columns will have preparatory work carried out to accommodate the temporary CCTV cameras for North Wales Police| to provide residents with added reassurance.

DVSC| has set up a virtual warehouse for donations to help people to obtain goods on the website at www.b2cwales.co.uk/initiatives/b2c-give| or contact B2C in Rhyl on 01745 353110.

Work will continue to ensure we have identified and are in contact with all vulnerable people and we will make sure there is appropriate support available for people throughout the Christmas period.

3.15pm update - 07.12.13|

Council refuse vans will be in those areas affected from 8.30am onwards on Monday and will remain on-site. Refuse will be collected from the kerbside, but it is vitally important that goods are assessed by insurers before they are disposed of.

A gully emptier will be available from Sunday onwards to help householders clean their outside spaces.

The Council will be providing two skips for white goods only as of next week - again goods must have been assessed for insurance purposes.

The Information Centre at the Rhyl Community Fire Station will be open between 10am and 5pm on Sunday, with a range of council services and partner agencies providing information for those affected by flooding. It will be open again early next week.

Meanwhile the Mayor of Rhyl has launched an official donations fund to assist those affected by flooding. Those wishing to donate should do so using the following details at the Co-operative Bank.

Sort Code 08-92-50

Account Number 67005527

Account Name North Wales Credit Union

Ref. 600089

Any cheques should be made payable to Rhyl Mayor's Flood Appeal.

People are requested not to leave donations of goods at any council offices, but are asked instead to consider donating to the official fund

North Wales Police will also continue to provide additional resources to provide reassurance to homeowners about the security of their property.

11.30am update - 06.12.13|

There were no further issues of flooding to report overnight. The high tide passed at around 12.30am without any further problems.

North Wales Police: Cordons will remain in place and extra patrols will be continue to police properties affected by flooding.

Closed Roads

  • Coast Road, (from its junction with Ty Newydd Crossroads to the Ffrith) - The Coast Road is now open

Clean Up

The Council has three mechanical sweepers, three gully emptiers and wagons on site clearing Garford Road and surrounding areas . It is the Council's intention to power wash the footways and carriageways as soon as the larger debris is removed. In addition there are teams on site manually cleaning the footways.

Scottish Power

Scottish Power have reported that 350 properties are still without electricity supply. They have drafted in additional resources and are working hard to restore power to properties as soon as possible.

Rest centre

The Rest Centre at Rhyl leisure centre| remained open overnight due to the fact that a high tide was expected and remains open this morning. All those people affected by flooding have been re-housed by the Council.

7pm update - 05.12.13|

A rest centre was set up at Rhyl Leisure Centre| and up to 400 people were present at one point in the afternoon. As at 6pm there were approximately 90 people still there and council officers have been assisting people to find alternative accommodation. The rest centre will remain open until accommodation has been found for everyone.

One school, Ysgol Bryn Hedydd was evacuated as a precautionary measure, but did not flood.

The situation in Rhyl has been compounded by a power failure which has affected around 400 properties in nearby areas of Rhyl. People returning home from work this evening and whose properties are affected by the power failure are urged to attend the Rest Centre if they need additional assistance.

The Coast Road in Rhyl remains closed and the rail link between Rhyl and Chester is closed until tomorrow.

Mohammed Mehmet, Chief Executive of Denbighshire, said: "Staff from the Council had been out and about in Rhyl and Prestatyn throughout the night and morning to prepare for the major storm. Precautions taken in many parts of the county worked well.

"However some areas were affected and teams from the council and all the emergency services have worked diligently to respond to the flooding issues and efforts are still on-going to try and find alternative accommodation for those who need it as quickly as possible.

"Those efforts will continue into the evening and for the coming days."

An Information Centre will be set up at Rhyl Community Fire Station on Friday, December 6 from 11am. Advice and information on flood related issues will be available.

Also, people are asked not to send any donations of goods to the Council for those affected by flooding. An official fund will be set up by Rhyl Town Council for people to make financial contributions. Details will follow on Friday.

Garford Road, Rhyl

North Wales Police are appealing to anyone who has left a flooded property in the Garford Road area of Rhyl to stay with relatives or friends to contact them immediately. The number to call is 01492 518383.

Emergency services are about to begin a search of affected properties in the area in an effort to account for all residents.

5.15pm update - 05.12.13|

Properties without power- Rhyl

Around 400 properties have been affected by a power cut in Rhyl this afternoon.People planning to return home after work are urged to go to the rest centre at Rhyl Leisure Centre|. (These properties in question are additional to the properties affected by flooding)

Garford Road, Rhyl

North Wales Police are appealing to anyone who has left a flooded property in the Garford Road area of Rhyl to stay with relatives or friends to contact them immediately. The number to call is 01492 518383.

Emergency services are about to begin a search of affected properties in the area in an effort to account for all residents.

4.15pm update - 05.12.13|

North Wales Police say the immediate risks caused by the high wind and tides have now abated, but those affected by flooding continue to be cared for at a rest centre in Rhyl.

Properties at Garford Avenue, Rhyl, have been flooded and approximately 400 people are currently being cared for at a rest centre set up by Denbighshire County Council at the town’s leisure centre.

Meanwhile the rest centre set up by Flintshire County Council at Holywell Leisure Centre has closed .

Greenfield, Bagillt and Point of Ayr, appear to have escaped any serious flooding during high tide at lunchtime today.Chief Superintendent Jeremy Vaughan, who is leading the multi- agency response across North Wales said; “Although the immediate danger has passed we are assessing the overall situation and providing assistance where it is needed. We would ask people to monitor emergency services messages online, on radio and television for the latest information.”.

North Wales Police are unaware of any serious casualties, but anyone with any concerns about friends and relatives in Garford Avenue, Rhyl should contact 01492 518383.

2:45pm update - 05.12.13|

A number of residential roads have been affected by flooding in Rhyl:

  • Eaton Avenue
  • Ridgeway Avenue
  • Garford Road
  • Carlisle Avenue
  • Hilton Drive
  • Knowles Avenue
  • Brynhedydd Bay

Ysgol Bryn Hedydd, Rhyl has been evacuated and children taken to the Rest Centre at Rhyl Leisure Centre. There is no imminent danger of the school flooding - but the children have been been moved as a precautionary measure.Sand bags were placed on the Coast Road in Rhyl earlier in the day and this has limited the extent of the flooding.

2pm update - 05.12.13|

We have received the following information from Arriva regarding bus services:

12 Rhyl - Llandudno : Operating to and from Rhyl via Rhuddlan and Abergele Straight to rejoin route at Kinmel Bay/Towyn. 12s unable to operate direct between Rhyl and Towyn.

11 Rhyl - Holywell - Chester : Operating to and from Rhyl via Rhuddlan Road and Meliden to Prestatyn; then via Dyserth to the A55; exiting for Holywell only; back on to A55; exiting for Flint. Running through to Chester but unsure of precise route east of Flint. 11s are not currently serving the coast road between Prestatyn and Greenfield and between Greenfield and Flint.

10.15am update - 05.12.13|

Denbighshire County Council is carrying out preparations ahead of a storm which is expected to affect the county later this morning.

The Met Office has issued a weather warning of high tide and gale force winds to affect the coastal areas of the county, with the possibility of flooding.

Flood warnings have been issued by Natural Resources Wales through their automated system to properties on the coastal strip, including areas of Rhyl and Prestatyn.

There is some concern about 74 properties on West Parade, Rhyl (between Butterton Road and Sydenham Avenue). There is also some concern about flooding in an area between the Nova Centre Prestatyn and the Grand Hotel, as well as the Splash Point area of Rhyl.

Arrangements are being made to prepare a rest centre at Rhyl Leisure Centre|, with staff on-standby to deal with any issues if a flood occurs.

A team of 30 Denbighshire staff are working along the coast, assisting partners in checking defences. Rhyl Promenade has been closed to traffic as a precautionary measure and the Council is currently sandbagging junctions of streets leading from the promenade, to try and protect properties and prevent water flowing down them.

A tidal surge is expected at around 11.45 am and this is the critical time. Once the tide has peaked, the high winds will continue into the afternoon but the flooding risk will have subsided.

Denbighshire County Council is advising people to avoid waterfront areas until the storm has passed, as well as monitor weather forecasts online, on radio and television for the latest information.

Services that can help|

Age Concern 01745 816 947 
Ark Project (practical & emotional support) 07707 229 503
Careline 01492 514 340
Care & Repair (Denbigh) (can lend heaters) 0300 800 4484
Conwy Out of Hours Homeless 01492 515 777
DVSC Access to Advocacy 50+ (A2A) 01745 353 096
First Contact Team 01824 712800
Housing Benefit 01824 706302
Housing Enforcement 01824 706389
Housing- out of hours emergency 01745 351205
Information line (Denbighshire County Council) 01824 706101
Insurance Issues CAB 01745 334568
NHS Direct 0845 4647
North Wales Advice & Advocacy Association 01248 670852
North Wales Energy Advice 0800 954 0658
Police 101
Post Office/sorting Office 01745 357419
Red Cross 01745 828330
Rotary Club 01745 350250
Royal Sun Alliance 
(For people who do have insurance but need
details of policy company/number)
0844 448 1694
Samaritans Rhyl and North East Wales

08457 909090  
01745 354545

Scottish Power Co-ordination 0845 2722424
Social Services emergency 0845 053 3116
Vale of Clwyd Mind (emotional support) 01745 336787
Walking Aids 01745 445414
Welfare Rights 0800 1696625
Welsh Water 0800 052 0145
Wheelchairs 01745828350

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Posted on Thursday 5th December 2013