Council says collecting data can help improve mobile networks

A bakery has joined forces with Denbighshire County Council to help improve the performance of the region’s mobile phone network.

Delivery drivers at Denbigh’s Henllan Bakery are downloading an app which assesses mobile signal quality to identify not-spots in the county.

The Council is also asking staff to download the Ofcom app which reports information back to the regulator without the user having to do anything.

Henllan Bakery-12

Ed Moore, a director at the bakery, said: “We need to be able to reach our delivery staff wherever they are and a lack of reception can make this impossible.

“The situation seems particularly bad towards the Chirk and Oswestry area but there are not spots scattered around everywhere. It isn’t just in rural areas.”

Denbighshire County Council has been working with mobile operators to improve signal quality in the county and more data will help the Council make the case for improved infrastructure.

Cllr Hugh Evans OBE, leader of Denbighshire, said: “The Council is well aware of the frustration felt by residents, businesses and visitors when they can’t get a satisfactory mobile signal.

“Changes to the planning system at the national level and future plans by network operators point towards improvements.

“Ofcom have made a positive move by exploiting technology which most of carry around all the time.

“The app can be downloaded once and then collects and reports information about the quality of signal. The user does not need to do anything else and no personal data is collected.

“We operate around 700 handsets within the Authority so we are in a strong position to assist Ofcom.

“Businesses such as Henllan Bakery can also make a valuable contribution and I encourage anyone with an Android phone to consider downloading the app.”

The Council’s Economic and Community Ambition Strategy has highlighted communications as a priority and work is being carried out to identify problems and opportunities with mobile and broadband infrastructure through the Digital Denbighshire project.

Ofcom has said publication of data collected by the app will encourage mobile network operators to improve their networks.

The Ofcom Mobile Research app can be downloaded at

Posted on Tuesday 28th February 2017