´╗┐Residents urged to check superfast broadband availability and contracts

Residents are being urged to make sure they are getting the best broadband speeds.

Denbighshire County Council is asking residents and businesses to test their broadband connection speeds via Ofcom’s website and to check with their Internet Service Providers when their current non-superfast contracts are due to end.

The Council has also written to residents who it understands will be unable to access superfast broadband after the end of the current Superfast Cymru programme in December, providing them with advice on alternative solutions to improve speeds.

The Welsh Government’s website hosts a checker to confirm which premises have access to superfast speeds.

Councillor Hugh Evans OBE, leader of Denbighshire County Council, said: “Unfortunately broadband providers don’t always update customers about the full range of products available to them. The Welsh Government checker is an independent source which can tell residents and businesses if they can access superfast broadband.

“It is also easy to forget when your contract is due for renewal and people who could get superfast may find themselves unnecessarily tied into slow speeds for a further year if they automatically renew existing contracts.

“Helping residents and businesses to access superfast broadband is part of the Council’s work to unlock the economic benefits high quality broadband can bring to communities and businesses.”

Councillor Richard Mainon, the Council’s lead member for Developing Community Infrastructure, said: “The Council has previously expressed its disappointment at information released by the Welsh Government on which properties in the county will not get access to fibre broadband through its Superfast Cymru programme.

“Although a second programme is due to get underway next year, there are no guarantees properties currently unable to access superfast broadband will get this opportunity in the next phase.

“The Council has identified properties in the county that cannot access superfast broadband and is helping residents and communities access information on available funding at http://www.denbighshire.gov.uk/superfastbroadband.”

The Welsh Government’s superfast broadband availability checker is at https://beta.gov.wales/go-superfast/can-i-get-it
Posted on Tuesday 18th July 2017