Residents in south Denbighshire informed of changes to benefits system being introduced by DWP

Residents in south Denbighshire are being reminded about some changes to the benefit system being introduced by the Department of Works and Pensions (DWP). 

Universal Credit is being introduced in stages by DWP across Great Britain by postcode area.  Whether you can claim it and the way you manage your claim depends on where you live and your personal circumstances.  The changes will only apply to new claimants and those who have had a change in circumstances.

Other claimants don’t need to do anything until they hear from the DWP about moving to Universal Credit.

For the majority of Denbighshire postcodes, Universal Credit Full Service comes into effect on February 28, 2018, but some postcodes in the Dee Valley and surrounding area  come under the Wrexham area, which moves to Universal Credit Full Service from this month. These are the Post Codes LL11 3, LL20 7, LL20 8, LL20 9  and LL21 0, LL21 1, LL21 9.

In addition postcodes CH7 4 and CH8 8 are also on Universal Credit Full Service as part of the Flintshire roll out. 

 As part of Universal Credit Full Service, claimants are expected to claim and manage their account with DWP online.

To support residents impacted the following services are available:-

•             Residents who need access to the internet or access to a computer to make their claim and manage their account online can visit their local Library / One Stop Shops.

•             For questions and advice on applying for Universal Credit and how the changes could impact you, contact Citizens Advice in Denbighshire on 01824 703483 or go to

•             You can also visit

Background information

Universal Credit is a complete overhaul of the current benefit system being implemented by postcode areas across Great Britain, on a phased approach, by the Department for Work and Pensions (DWP).  It is a means-tested benefit for people of working age who are either, not working, or working but on a low income.  It replaces six main benefits/tax credits (Income Support, Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Child Tax Credit, Working Tax Credit and Housing Benefit).  Universal Credit combines all of these benefits into one single monthly household payment.  Universal Credit Full Service is for single people, couples and families who are applying for the first time or have a significant change in circumstances. It also means fully digital, i.e. claimants are expected to claim and manage their account with DWP online. 

Aims of Universal Credit

•             To make the system simpler for claimants – i.e. single application and one single payment.

•             To ensure people are financially better working rather than on benefits.

•             To make it easier for people to gain employment.

•             To reflect the reality of work to the claimant i.e. a single monthly payment

Officers in Denbighshire are undertaking a raft of activities to ensure that residents are provided with the support they require and that all impacted services are briefed and prepared.  If you would like any further details please contact Rachel Thomas. (tel 01824 712449) or Paul Barnes (tel 01824 712660).

Posted on Thursday 12th October 2017