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If you have recently contacted the council by telephone you may have been asked by text message to take part in a customer survey. Our monthly satisfaction results to date are:
Thank you for your feedback – the satisfaction scores are above average when compared with other Councils nationwide.
The quality of feedback received is excellent and extremely useful to help us improve our services to you.
Our frontline staff are proud of their work and the assistance they offer customers – over 80% (average) of the customer comments we received about our staff are positive.
Some of the feedback received so far include: