Corporate Plan 2017 to 2022: Our ambition and achievements - Connected Communities

Connected Communities

We said we wanted communities to be connected and have access to goods and services locally, online and through good transport links.

We understood that access to goods and services is key to maintaining people’s independence. However, depending on where you live, this is not always easy.

During the course of this Plan we made it a priority to ensure that communities throughout the county are connected and have access to goods and services.

Our Connected Communities achievements include:

  • Launch of a new accessible website
  • The percentage of Superfast Coverage in Denbighshire (>30 Mbps) 92.75% as at September 2021 from 79.2% in 2016
  • We have upgraded and improved public access technology facilities in all of our 8 libraries


Highlights

Our website - ensuring that 'Council information and services will be accessible online where possible'

We developed and implemented a new corporate website with the primary aim of improving access to our online information and services.

We introduced new accessible website document templates in October 2019 to ensure that online documents are accessible and can be used by as many people as possible, including those with disabilities.

Through 2019 to 2021, we have seen an increase from 38% to 56% of transactions undertaken via the web compared to the total number of transactions undertaken using all access channels. Most significantly but not surprising, however, during April to June we saw a significant 13% increase in online transactions, achieving 52% during lockdown. A great deal of work was done during this time to increase available transactional services on our website to ensure that residents continued to benefit from the access that was no longer physically available.

Digital Exclusion

All libraries now have dedicated solo digital spaces. These spaces have been opened up so that members of the public can book them direct without needing to be referred by a provider. The spaces ensure sufficient privacy so that the user could, for example, use them to receive 1:1 digital skills support from a volunteer digital buddy, or access online training and video job interviews without disturbing other library users.

Online connectivity in a residential care home

The infrastructure at Cysgod y Gaer has been updated to superfast broadband with download speeds of 65mg, allowing for greater use of smart devices for the residents at the home to stay in touch with loved ones and friends. iPads, Alexa and Portal devices are now being widely used by residents, and staff have been trained to offer support with the new technology.

Corporate Priority: Connected Communities
Our ambitionOur achievement

There will be an increasing proportion of information and services with an online option and more Council transactions taking place online.

Complete. The percentage of transactions undertaken via the web, compared to the total number of transactions undertaken using all access channels has increased from 31% (April 2017) to 56% (April 2021).

All residents to be skilled and confident in accessing goods and services online.

Those most likely to be digitally excluded would be offered training and support to improve their digital access skills.

Digital literacy in financial products and services is a priority area for support.

  • The percentage of adults (aged 16 or over) who have used the internet within the last 3 months (Conwy and Denbighshire) - 89.8% as at 2021 from 76.9% in 2016.
  • Project: Target those most likely to be digitally excluded so they have the skills and means to use digital services. Ongoing (on target).

Improved infrastructure will be in place that will make it cheaper and easier to hold events.

This project is focussed on improving infrastructure to make it easier to stage events.

It has two key elements:

  • better support for community-run events (through provision of a mobile equipment hire scheme and a targeted support package for a selected number of localities); and
  • better support for large-to-major events (through a large-to-major events process and through better engagement with promoters).

Project: Improve infrastructure to make it easier to stage events. Ongoing (on target).

Make superfast broadband and mobile networks available to everyone.

  • The council continues to support individuals and businesses struggling with poor connectivity. As at September 2021, 138 individuals and businesses had been advised, and 84 of those were able to find a solution to their issues.
  • The percentage of Superfast Coverage in Denbighshire (>30 Mbps) 92.75% as at September 2021 from 79.2% in 2016.