Social Services and Well-being (Wales) Act

How will my care and support be affected?

The Social Services and Well-being (Wales) Act is a new law that came into force in April 2016. This law gives you more of a say in the care and support you receive.

To support you to achieve well-being, you will make decisions about your care in partnership with professionals. To help you to do so, you have easy access to information and advice about what is available in your area.

Carers will have an equal right to be assessed for support, to those that they care for, and more people are entitled to Direct Payments.

The new assessment process for care and support is based on what matters to you as an individual, this is undertaken by our Single Point Of Access Team. It will consider your personal strengths and the support available to you from your family, friends and others in the community.

The assessment is simpler and can be carried out by one person on behalf of a range of organisations.

There are now more services to prevent problems getting worse, so the right help is available when you need it.

Stronger powers to keep people safe from abuse or neglect has also been introduced.

You will take part in the new process at your next scheduled assessment date.

Why we need the Act

The White Paper Sustainable Social Services for Wales: A Framework for Action highlighted a number of challenges faced by public services in Wales.

These included demographic changes, increased expectations from those who access care and support as well as continuing hard economic realities.

The Act aims to address these issues and in doing so gives people greater freedom to decide which services they need while offering consistent, high-quality services across the country.

What the Act does

The Act has transformed the way social services are being delivered, promoting people’s independence to give them stronger voice and control.

Integration and simplification of the law also provides greater consistency and clarity to:

  • people who use social services;
  • their carers;
  • local authority staff and their partner organisations; and
  • the courts and the judiciary.

The Act promotes equality, improves the quality of services and enhances access to the provision of information people receive. It also encourages a renewed focus on prevention and early intervention.

Find out more about the Social Services and Well-being (Wales) Act on the National Assembly for Wales website.

Social Services Improvement Agency video: "What matters to you - matters to us."

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