Provide your department's Christmas and New Year information

Please use this form to send us your department's Christmas and New Year opening times.

Why we ask services to complete this form

We ask each service to complete this form because it provides us with clear and consistent information to give to the customer service centre, out of hours services and other partners (who might not be familiar with our organisation or opening hours) to use over the holiday period. Some of the information may also be published on the corporate website.

We have moved away from collecting the information through spreadsheets because that process was time-consuming and difficult to manage.

Completing this form

To complete this form, you will need to:

• tell us your details
• let us know if your department is open or closed during the period from Monday 22 December 2025 to Monday 5 January 2026, if there are days that your department is open, we'll ask you:
  • if the department is open to the public or for staff only
  • what are the opening and closing times
  • which contact methods can be used
  • for any staff cover or out-of-hours contact details we should know

The information provided will be given to the customer service centre and may be published on the corporate website.

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public

Please let us know if your department will be open (to the public or staff only) or closed on this day.

Guidance:

• Closed - choose this option if there will be no staff available throughout the day
• Open to staff and the public - choose this option if both staff and members of the public can contact the department
• Open to staff only - choose this option if other members of staff can contact the department, but the department is closed to members of the public