Report flooding online
If you're concerned about flooding in your area, call Floodline on 0345 988 1188.
Preparing for a flood
During a flood you may be without electricity, lighting, heating or a telephone line. Taking these actions will help you to be prepared. The time to think about it is now - don't wait until a flood happens.
If you live in a flood risk area, consider buying some sandbags or flood boards to block doorways and airbricks. As a council, we don't provide sandbags to individual households.
Prepare a personal flood plan that contains important information you would need to know if your home was flooded, such as insurance policy numbers, and contact details for people you may need to get in touch with in an emergency. Keep your flood plan somewhere safe and easy to reach in a waterproof folder.
Personal flood plan for your home (PDF, 80KB) (external website)
Prepare a flood kit of essential items you would need during a flood, or in case of evacuation, including warm waterproof clothing and any medication you would need.
When a flood happens
Don't try to walk or drive through flood water. Six inches of fast flowing water can knock you off your feet, and two feet of water will float your car. There are a number of practical things you can do to help prevent damage to your home, including:
- Turn off your gas, electricity and water supplies
- Put plugs in sinks and weigh them down with heavy objects; plug water inlet pipes with towels or cloths, and disconnect any equipment that uses water, such as your washing machine. These steps will help to stop water from coming in to the property
- Try to avoid contact with flood water if possible, because it may be contaminated
- Do not leave your home or enter flood water unless you are directly instructed to do so by the emergency services
You can follow us on Facebook (external website) and Twitter (external website) to get updates during a flood.
Natural Resources Wales: What to do before, during and after a flood (external website).
After a flood
Do not go back into your home until the police or emergency services tell you it is safe to do so.
Contact your insurance company as soon as possible - many of them have 24 hour emergency helplines. Find out how long it will take for them to see you, and check whether they have a company that will clean your house, or whether you will have to do this yourself.
Know Your Flood Risk: Homeowners guide to flood resilience (PDF, 10MB) (external website)
Discretionary Assistance Fund (DAF)
The Discretionary Assistance Fund provides 2 types of grant that you don’t need to pay back.
Emergency Assistance Payment (EAP)
A grant to help with essential costs after an emergency, or if you have experienced a disaster such as a flood or fire in your home, or extreme financial hardship for reasons including delays in benefit payments.
Individual Assistance Payment (IAP)
A grant to help you or someone you care for live independently rather than enter or remain in an institution such as a care home or hospital.
More information about the Discretionary Assistance Fund can be found on the Welsh Government website (external website).