Under Part 8 of the Anti-social Behaviour Act 2003, we deal with complaints where high hedges are:
- acting to some degree as a barrier to light or views
- made up of 2 or more trees or shrubs
- mostly evergreen or semi evergreen
- more than 2 metres tall
We cannot investigate individual shrubs or trees, or where roots of hedges are causing damage.
The fee for us to investigate a complaint about a high hedge is £240. This fee is non-refundable.
Make a complaint about a high hedge
Before making a complaint about a high hedge, please remember:
- we recommend that you try to solve the problem with the owner first
- we may decline a complaint that we consider to be vexatious or if all reasonable steps to resolve the issue have not been taken before making a complaint
- we will not investigate anonymous complaints
You will need to complete a high hedge investigation application form if you would like to make a complaint about a high hedge.
High hedge investigation application form (PDF, 200KB)
What happens after making a complaint?
After receiving a high hedge investigation application form, we will make a decision on whether or not we will investigate the complaint.
When a decision is made, we will inform both the complainant and the hedge owner.
Investigating a complaint
If we decide to investigate a complaint, we work out whether or not the height of the hedge is causing light loss to a property.
Part 8 of the Anti-social Behaviour Act 2003 gives us a legal power to enter onto a property to investigate a high hedge complaint.
There will be no time limit on when we must reach a decision. Our decision, together with the reasons for it will be sent to both the complainant and the hedge owner.
If needed, we will issue a ‘remedial notice’ to the hedge owner. This will usually set out what remedial action is required and the penalties that the hedge owner will incur if they fail to comply with the notice’s requirements.
The notice becomes a charge on the property and legal obligations under such a notice pass on to any subsequent owners.
Any appeal by the hedge owner against a remedial notice must be made in writing and sent to the Welsh Government within 28 days of the notice being served.
The complainant may appeal to the Welsh Government if we decide not to issue a remedial notice or we issue and then withdraw a notice.
Either party may appeal on the grounds that the requirements are either too much or not enough.
How to appeal
If you would like to appeal, you will need to complete a High hedges appeal form.
Visit gov.wales to download an appeal form (external website)