If you are concerned about the welfare or safety of a child, please contact us:
01824 712200: Monday to Thursday, 9am to 5pm and Friday 9am to 4.30pm
0345 053 3116: evenings and weekends
You can also send an email to firstname.lastname@example.org.
Making a referral
All organisations who work with children or families can make a referral to social services.
If you are concerned about a child or a family, you can make a referral to us by:
completing this referral form:
Children and families: referral form (MS Word, 686KB)
using these guidelines when you are completing the form:
Children and families: all Wales child protection procedures (PDF, 18KB)
and sending your completed referral form by email to email@example.com.
We are registered to receive secure referrals using the Egress Switch system.
When is a child at risk?
You should contact us if you feel that a child needs protection. If you feel that a child is suffering harm, neglect or abuse, we can investigate and act to protect the child.
Abuse can take many forms, including:
- Physical abuse: e.g hitting, shaking, burning or scalding, deliberate poisoning, suffocation or physically harming a child in any other way.
- Emotional abuse: e.g. telling a child they are worthless or unloved, humiliating them, causing them to feel frightened, or asking them to do something that is not reasonable for their age.
- Sexual abuse: e.g. encouraging or forcing a child to take part in inappropriate sexual acts. This can involve physical contact or showing pornographic material to a child.
- Neglect: e.g. failure to provide enough food, warmth, safety, medical attention, education or mental stimulation
You do not have to give your name, but it is a great help to us if you do. If you prefer, we will not give your name to the child and their family.
You do not need to know everything about the child and what is happening. The fact that you are worried, or feel that something is not right, is enough.
You can find out more about what we are doing as an organisation to safeguard children and young people on our safeguarding page.