Support for people who are deaf or hard of hearing

We provide support for people who are deaf or hard of hearing.

Hearing aids

If you are having trouble with your hearing and haven’t been assessed for hearing aids, you should contact your GP so that any medical conditions can be resolved and you can be referred to the Audiology Clinic if appropriate. The Audiology Clinic can refer you directly to us if needed.

Servicing hearing aids

If you wear hearing aids these should be serviced every 6 months in the Audiology Clinic.

View contact details for the Audiology Service in North Wales (external website)

Ear wax

Ear wax is recognised by NHS Wales as a common health issue. It can lead to discomfort and pain, or difficulties with hearing.

View guidance from Welsh Government about self-management of Ear Wax (external website)

Support we provide

We provide a wide range of support to people with sensory loss including:

How to get our support

We have different teams that provide support for adults, children and young people.

Support for adults

For support with sensory loss for adults (people aged over 18 years old), please contact SPoA. 

Call us on 0300 4561000 during the times below:

  • Monday: 8:15am to 5:45pm
  • Tuesday: 8:15am to 5:45pm
  • Wednesday: 8:15am to 2pm and 3pm to 5:45pm
  • Thursday: 8:15am to 5:45pm
  • Friday: 8:15am to 5:45pm
  • Saturday: 10am to 4pm
  • Sunday: 10am to 4pm
  • Bank holidays (except Christmas Day and Easter Sunday): 10am to 4pm

If you need to speak to a duty social worker in an emergency outside of these hours, you can phone 0345 053 3116 (calls to this number cost you 2 pence per minute plus your phone company’s access charge).

Contact SPoA online

Support for children and young people up to 18 years old

To get support with sensory loss for children and young people up to 18 years old, please contact Families First

Sensory loss equipment

There is specialist equipment available to help people with sensory loss to remain independent. Some of the equipment may be provided as part of your specialist assessment or rehabilitation training.

We also have a Sensory Resource Room with equipment on display and information and advice on where to purchase specialist items. Visits to the Resource Room are by appointment only. 

Find out how to get our support

Support with the emotional impact of sensory loss

Sensory loss affects people in different ways and we aim to work with you to help you adjust to any emotional changes you may be experiencing. 

Find out how to get our support