Single Point of Access (SPoA)

Anyone can use the SPoA. It has been developed to support the residents and professionals of Denbighshire. It is impossible for everyone to know about all the services available to support people’s health and well-being in Denbighshire. The SPoA can provide information, advice and assistance about the services available to ensure that resident’s needs are met appropriately.

The SPoA Team consists of experienced staff from health, social care, and the 3rd Sector, who are able to provide information, advice and assistance about the services available.

What is the purpose of the Denbighshire SPoA?

The SPoA acts as the 'front door to services' to ensure you receive the right care, in the right place by people who have the right skills at the right time, first time.

Streamlined services across health and social care community services.

We are committed to enabling people to have greater choice and control over their lives to enable them to live as independently as possible:

  • Promoting preventative community services
  • Encouraging a balanced approach to the assessment of need
  • Ensuring that citizens are at the centre of conversations and decisions
  • Focusing on the individual’s strengths to support to maintain independence
  • Improving connections between people and their communities
  • Speedier responses to people’s care and support needs

What matters to you?

Our team of experienced SPoA advisors will listen carefully to your views, wishes and feelings giving you the time to explain what your needs are. We place great importance on promoting and respecting your dignity and will work with you to promote your independence. Our focus is to help the residents of Denbighshire achieve positive health, care and well-being outcomes to maintain or improve their well-being.

Health and Social Care services have a duty to provide /arrange preventative services in its area of need for care and support and consider what could be done to meet those needs. Upon contact, the SPoA Team will gather information to identify what outcomes you want to achieve; discuss what solutions could be found and who may be able to help you meet those outcomes.

How to contact SPoA

Call us on 0300 4561000 during the times below:

  • Monday: 8:15am to 5:45pm
  • Tuesday: 8:15am to 5:45pm
  • Wednesday: 8:15am to 2pm and 3pm to 5:45pm
  • Thursday: 8:15am to 5:45pm
  • Friday: 8:15am to 5:45pm
  • Saturday: 10am to 4pm
  • Sunday: 10am to 4pm
  • Bank holidays (except Christmas Day and Easter Sunday): 10am to 4pm

If you need to speak to a duty social worker in an emergency outside of these hours, you can phone 0345 053 3116 (calls to this number cost you 2 pence per minute plus your phone company’s access charge).

Contact SPoA online