Help to live at home

If you have problems moving around safely, even with the help of equipment, we may be able to give you some support to help you to continue to live at home.

When your practical needs have been assessed by one of our social care practitioners, we can put together a short term care package that will give you practical help and support to regain or improve your independence. We call this ‘reablement’. Many people who have come to us for help find that a period of reablement is all they need to regain their independence. However, we may agree that you have on-going care needs, even after a period of reablement. This could include a care worker calling to help you get in and out of bed, move around from room to room, and help you to use the toilet or bath if needed.

Who can get help?

Help is available for people over the age of 18 who live in Denbighshire, and who need practical help due to frailty or illness, sight or hearing loss, physical or learning disabilities.

How do I get help?

In order to work out how much help is needed, we will need to carry out an assessment. This is simply a conversation with a social care practitioner, that will help us to understand what help and support you might need to live independently in your own home.

The assessment is usually a chat in your own home, and we’re very happy if you have a friend, carer or relative with you. If you are in hospital we will come and talk to you before you are discharged, to discuss any help you might need in the home whilst you are recovering.

The assessment is a two-way conversation. We will ask you to tell us about yourself, and how you think we can help and support you. We might also ask the opinion of other professionals who know and work with you, like your doctor, but we will only do this with your permission. We will also take into account the needs of your family or carer.

For more information or to request an assessment contact us online or call us on 0300 456 1000.

What happens next?

After the assessment we will identify and agree your needs with you, and discuss the help and support available to meet them, according to your own individual situation.

If you are eligible for help from us we will arrange this within 7 days of the assessment being carried out.

If you are not eligible for on-going help from us, we will give you information and advice on other services that are available to help you continue to live independently. If you are not happy with the outcome of the assessment you can ask us to look at your situation again with you. If you are still not happy, you can contact us to make a comment, suggestion or complaint.