Safeguarding adults

Everybody has the right to be safe, no matter who they are or what their circumstances are. In the current difficult situation, there may be a need to protect some children, young people and vulnerable adults who may be at risk of abuse or neglect.

We are all responsible for the safety of the most vulnerable members of our society.

Members of the public

If you are a vulnerable adult experiencing abuse or neglect, or if you are concerned that a vulnerable adult is or might be experiencing abuse or neglect, please tell us about it.

  • Call Single Point of Access on 0300 4561000: Monday to Friday, 9am to 5pm
  • Out of hours service on 0345 053 3116: evenings and weekends

Calls to 0345 053 3116 will cost you 2 pence per minute plus your phone company’s access charge.

North Wales Safeguarding Board video (external website)

Everybody has the right to be safe, no matter who they are or what their circumstances are.

Safeguarding is about protecting children, young people and vulnerable adults from abuse or neglect. We are all responsible for the safety of the most vulnerable members of our society.

What is abuse?

  • Abuse is any action that harms another person, and it can take many forms.
  • Physical abuse (e.g. hitting, slapping, pushing, physically restraining)
  • Emotional abuse (e.g. bullying, taunting, threatening or humiliating someone)
  • Verbal abuse (e.g. shouting or swearing)
  • Financial abuse (e.g. money or belongings being taken under pressure or without consent)
  • Sexual abuse (e.g. unwanted touching, kissing or sexual intercourse)
  • Neglect (e.g. not being properly cared for, mismanaging medication, being denied privacy, choice or social contact)
  • Discrimination (e.g. suffering abuse or neglect on the grounds of religion, culture, gender, sexuality or disability)

We have a statutory duty to prevent and reduce the risk of significant harm to vulnerable adults from abuse or other types of exploitation. We must also support individuals in maintaining control over their lives, and in making informed choices without coercion.

Adults who need safeguarding help are often elderly and frail, living on their own in the community, or without much family support in care homes. They are often people with physical or learning disabilities and people with mental health needs at risk of suffering harm.

Safeguarding adults encompasses six key concepts:

  • empowerment
  • protection
  • prevention
  • proportionate responses
  • partnership
  • accountability

If you are a vulnerable adult experiencing abuse or neglect, or if you are concerned that a vulnerable adult is or might be experiencing abuse or neglect, please tell us about it. Find out how to tell us about suspected adult abuse or neglect.

The Social Socials and Wellbeing (Wales) Act places a duty on local authorities to make, or cause to be made, such enquiries as it considers necessary to decide whether a person is an adult as risk; and to decide what action, if any, should be taken. An “adult at risk”, is an adult who:

  • is experiencing or is at risk of abuse or neglect
  • has needs for care and support (whether or not the authority is meeting any of those needs), and as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it

If you see, or know of, a worrying situation, please do not ignore it. Tell us about it by contacting the Single Point of Access on 0300 456 1000.

You can find out more about safeguarding on the Welsh Government website (external website).

Related documents

Policy: disclosure and barring services (DBS) (PDF, 2.18MB)