Cost-of-living Support Scheme

Welsh Government announced a support package to provide a payment to households to help with the rising costs-of-living.

Applying for this scheme is now closed.

Receiving a support payment

In most cases, we will send a cost-of-living payment to your bank account if you pay your council tax by Direct Debit.

If you have applied for a payment, we aim to process applications within 28 days of receiving an application.

Direct Debit

You can set up a Direct Debit online to pay your council tax, and if eligible, as long as the first Direct Debit payment has been made, we can send a cost-of-living payment to your bank account without you having to make an application.

Set up to a Direct Debit to pay your council tax

Joint council tax accounts

We would make a payment to the lead person on the council tax account or in the case of a Direct Debit payer, the payment will go out to the bank account where the Direct Debit is collected from.

Unsuccessful applications

We will contact you to let you know if your application is unsuccessful and provide the reasons for this decision. There is no appeal process but you can contact us if you would like us to review our decision. 

More information

Select one of the following for more information:

Properties not on the council tax list

We will not be able to make a payment for a property until it has been brought into the Council Tax list by the Valuation Office Agency.

Houses of Multiple Occupation (HMOs)

Houses of Multiple Occupation are excluded from the main scheme but may be considered in the discretionary scheme.

Opting out of the cost of living scheme payment

If you would like to opt out of receiving an automatic cost of living scheme payment, you can contact us and provide your council tax account number and a let us know that you do not want the payment.