Does the charge apply to all replacement bin requests whether the bin has been lost, stolen or damaged?
Yes, all replacement bins will be charged for. If a bin is damaged and the fault lies with the Council’s collection crew, this will be recorded by the crew who will post an advisory card through your letterbox and a new bin will be delivered free of charge. Please make sure your bin has your house number or name on it or we may not know who it belongs to.
We want to encourage residents to take care of their bins. Labelling bins with the house number so they are easy to identify will help, as will putting them out as close as possible to the collection day and taking them in promptly after they’ve been emptied.
Store bins between collections securely on your property in your garden or back yard. If the bin has disappeared, look for it in the immediate area or ask neighbours if they’ve taken it by mistake. Often they turn up after a day or two – or on your next collection day. If it still can’t be found you will need to pay for a replacement.