Ordering a new bin or bags

Ordering a new/replacement bin or sack is available online, over the phone and at one of our One Stop Shops. 

Temporary delays to new bin deliveries

Due to staff shortages, it may take up to 20 days to deliver new bins. Where possible, delivering new bins will take place at weekends.

If you are waiting for a black bin, please put your non-recyclable waste in bags until you receive your new bin.

If you are waiting for a blue bin, please put your items for recycling in boxes until you receive your new bin.

We will prioritise delivering new green bins.

We apologise any inconvenience.

New or replacement containers

There are charges for some new or replacement waste and recycling containers.

There are charges for:

Repairing a damaged wheelie bin

If you have a damaged wheelie bin, we may be able to fix it. Find out about repairs to damaged waste and recycling wheelie bins

How to order a new or replacement container

You can order a new or replacement container online.

Order a new or replacement waste or recycling container online

Food waste bags

If you have a yellow tag, tie it onto your food caddy and we will leave more bags on your collection day. Please only use your tag when you have run out of bags. Alternatively you can contact the customer service centre by phoning 01824 706000 and a roll of bags will be left for you on your collection day.

You can also get additional food waste bags from the following council One Stop Shops:

Container charges

Waste and recycling containers

Sacks and caddy liners

We reserve the right to monitor usage and limit the service where excessive use is identified and/or residents are failing to put their rubbish into the correct colour sack.

Waste and recycling container charges
ContainerCharge
New build starter bin set - only available to new owners or occupiers £45
Replacement blue wheelie bin (all sizes) £25
Replacement black wheelie bin (all sizes)  £25
Reusable sack for extra dry recycling £0 subject to availability
New kitchen caddy and food waste kerbside caddy £0
Food waste caddy liners £0
Disposable sacks (pink and clear sacks for residual and dry recycling) £0
Reusable sack for extra dry recycling £0 subject to availability

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Garden waste containers

You must sign up for a subscription to receive garden waste collections. Find out more about garden waste collections

Garden waste container charges
ContainerCharge
New/Replacement green wheelie bin (all sizes)
£25
Three dumpy sacks  £15
Replacement dumpy sack £5 each

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Not returning your old wheelie bin

When ordering a replacement wheelie bin due to a bin being damaged beyond repair, or up/down sizing, the old wheelie bin must be returned when we deliver the new bin. If the old bin is not available when delivering the new one, there will be a further charge of £10 to be paid before the new bin can be delivered. There will be no charge if the bin is missing because our collection crew damaged it and were unable to return it to the kerbside.

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