Garden waste collections

Coronavirus update

Garden waste collections will continue for people with a garden waste collections subscription.

Latest news about our services and advice on the Coronavirus.

We can collect your garden waste fortnightly for an annual fee.

How to arrange garden waste collections

Sign up and pay for garden waste collections online

Renew your subscription

You can renew your subscription up to 12 weeks before your subscription ends. If you're not sure when your subscription ends, you can use the renewal form to find out when you can renew.

Renew or find out when you can renew your subscription online

Upgrading your subscription

If you have signed up for one 140L green wheelie bin or three dumpy sacks collections, you can upgrade your subscription to two 140L green wheelie bins or six dumpy sacks collections for £15.00. Upgrading will not extend your subscription - this will end 12 months from the date of your first collection on your original 1 wheelie bin or 3 sacks subscription.

Upgrade your garden waste subscription online

Alternatively, you can go to a One Stop Shop or phone 01824 706000 to arrange garden waste collections.

What happens after I have arranged collections?

We will arrange to collect your garden waste for 12 months from the date of your first collection. We'll send you the following within 10 working days:

  • unique identification label for your green bin(s) or a tag for green dumpy sacks
  • a calendar showing your collection days
  • any additional containers (if necessary)

Please take care of your label as an administrative fee of £10.00 will be charged for a replacement.

How much does it cost?

Garden waste collections price changes from 18 January 2021

Find out about the price changes for garden waste collection service.

The cost for our garden waste collection service depends on the amount of containers you use and how you subscribe - it's cheaper if you subscribe online:

Garden waste costs
ContainersCost when subscribing onlineCost when subscribing any other way
One 140L green wheelie bin or three dumpy sacks £30.00 £35.00
Two 140L green wheelie bins or six dumpy sacks £45.00 £50.00
Keep your 240L / 360L green wheelie bin* £45.00 £50.00

The type of container (wheelie bin or dumpy sacks) you use, depends on what you currently use on the x2 service.

*This option is only available to customers who already have the 240/360 litre wheelie bin - we will not be distributing anymore 240/360 litre wheelie bins. Any breakages will be replaced with 2 X 140 litre wheelie bins.

Garden waste costs: Frequently Asked Questions

Why is there a charge for garden waste collections?

Why is there a charge for garden waste collections?

The Council introduced a separate charge for the garden waste collection service in 2015 in response to increasing budget pressures. The charge was initially set at a level to provide an annual saving of £400k.

Why is the charge for garden waste collections changing?

Why is the charge for garden waste collections changing?

Continuous pressure on Council budgets means further savings are necessary to balance the annual cost of the collection service (which now far exceeds £400,000) with demand. Whilst this is something we want to avoid, the Council considered that an increase in cost, sufficient to make the garden waste collection service self-sustaining, would have less impact on the community than other savings options presented.

What is the law about charging to collect garden waste?

What is the law about charging to collect garden waste?

The law (Controlled Waste Regulations 2012) gives Councils the discretion to make a reasonable charge for the collection of household garden waste. Charges can be set to recover the full cost of the collection service, but Councils cannot charge for the cost of recycling/composting of the garden waste.

Are there any concessions?

Are there any concessions?

No, there are no concessions offered. The same charges apply to all residents.

Do I need to renew my payment every year?

Do I need to renew my payment every year?

Yes, but the Council will send you reminders of the need to renew when your subscription enters its last 12 weeks. Alternatively, if you opt to pay using the annual direct debit option then your subscription will remain in place until you decide to cancel it.

Can I pay for collections for only part of the year?

Can I pay for collections for only part of the year?

No, subscriptions to the service are for a full 12 months.

Can I have more than one garden waste bin?

Can I have more than one garden waste bin?

Yes, when you subscribe to the service you can choose whether to have a single bin or two bins (or three or six dumpy sacks).

Can I get a refund if I end my subscription early?

Can I get a refund if I end my subscription early?

No, however, residents can transfer the remaining balance of their subscription to another address, either their own or that of a friend or relation, in Denbighshire.

More information

Garden waste that can be collected

The following garden waste goes in your green wheelie bin or green dumpy sack:

  • grass cuttings
  • garden prunings
  • branches and twigs
  • leaves
  • bark
  • flowers
  • bark wood and shavings
  • plants

We will not empty green dumpy bags or green bins which contain; soil, general household rubbish or food products.

Other ways to dispose of garden waste

You can book an appointment to use our recycling and waste parks free of charge. Find out more about our recycling and waste parks.

Some garden waste can be shredded and returned to the soil as a mulch or composted at home either on a traditional compost heap or a home composter.

Customers on weekly pink and clear sack collections

Unfortunately, the garden waste collection service is unavailable to customers on weekly pink and clear sack collections. If you are on these collections, please do not sign up for the garden waste collections. We will be reviewing this and will let you know if this changes.

Other Frequently Asked Questions

Can I put garden waste in my black bin?

Can I put garden waste in my black bin?

No. We will not empty any black bin or refuse sack that contains garden waste. Garden waste must be placed in either the green wheelie bin or green dumpy sack. If garden waste is found in any other container, it will result in a formal notice being served and possible further enforcement action being taken.

Don't I already pay for my garden waste collection in my Council Tax?

Don’t I already pay for my garden waste collection in my Council Tax?

No. Councils are not obliged to provide householders free collection of their garden waste although they do have a duty to dispose of household waste free of charge. The law gives Councils the discretion to make a reasonable charge for the collection of household garden waste in the same way that charges can be made for bulky waste collection.

How do you know who has paid for garden waste collection and who hasn't?

How do you know who has paid for garden waste collection and who hasn't?

Every subscribing household is issued with a unique barcode to attach to their bin or bins which links the bin to a particular address. In addition, each collection vehicle is equipped with a tablet that gives the collection team live information on which addresses have current subscriptions.

Can I share a garden waste bin with my neighbour?

Can I share a garden waste bin with my neighbour?

Yes, neighbours can share a subscription but please bear in mind that the bin must be set out at the address to which the service is registered.

I do not want to pay for the service. Will you remove my garden waste bin?

I do not want to pay for the service. Will you remove my garden waste bin?

Yes, if you have a green garden waste bin that you do not use you please tell us and we will remove it. You can do this online or by calling the Customer Service Centre on 01824 706000.

What happens if I pay someone to cut my grass or attend to my garden?

What happens if I pay someone to cut my grass or attend to my garden?

If you pay someone to look after your garden, the garden waste produced can be placed in your green bin for disposal. Any contractor who removes waste from your home MUST be a registered carrier of waste and they will charge you for the legitimate disposal of garden waste.

Check for a permit, licence or exemption (Natural Resources Wales website)

Will my collection day or collection time change for any garden waste bins that I pay for?

Will my collection day or collection time change for any garden waste bins that I pay for?

The Council will always notify you of any permanent change to your garden waste collection day. Temporary changes, such as those sometimes made over Christmas or due to adverse weather, will be appear on the Council website and through Council social media channels. Please note that the time of all collections can change with no notice due to roadworks or adverse weather conditions so the Council always recommends that waste is set out by 7:00am on the day of collection.

Where do I stick the barcode sticker to show I have paid?

Where do I stick the barcode sticker to show I have paid?

When you receive a new barcode sticker, it should be affixed to the rear of the bin, ideally around 300mm (12") below the handles. To ensure good adhesion, make sure the surface of the bin is clean and dry before affixing the sticker.

What if my garden waste bin is stolen, or my sticker is damaged/missing?

What if my garden waste bin is stolen, or my sticker is damaged/missing?

If your garden waste bin goes missing please tell us. You can do this online or by calling the Customer Service Centre on 01824 706000. If your sticker is damaged or missing then please report this to the Customer Service Centre and we will replace it.

What happens if I move house?

What happens if I move house?

If you move, you can transfer the remaining balance of your subscription to another address in Denbighshire; either your own or that of a friend or relation.