Where it appears that an adult is experiencing, or is at risk of experiencing abuse or neglect, the Council has a legal responsibility to undertake enquiries to determine whether this is the case and to formulate a response to ensure that the adult is protected.
See our safeguarding adults web page.
Staff and members of the public can contact Social Services for advice, or you can call 999 to contact the Police directly if you think that a crime has been committed or someone is in immediate danger.
In office hours please contact our Single Point of Access on 0300 465 1000 or North Wales Police 101. If you are concerned that an older person is being abused, you can also contact the Action on Elder Abuse support line on 0808 808 8141 or Age Connects North East Wales on 08450 549969. Out of hours contact the Police on 101 or in emergency call 999.
Telecare: equipment to help keep people safe at home
Telecare equipment can be linked to a 24-hour monitoring service or through to a mobile phone or carer alert system. Whatever your situation, help can be called.
See our telecare web page for costs and how to apply.
Follow these links to find out about other technology to help with aspects of daily life if you are living with dementia:
The aim of the scheme is to help keep people who are living with dementia safe, particularly if, as their condition progresses they start to 'walk about' which is not unusual following diagnosis. Often people will only travel a short distance, maybe into the garden or down the street and will return a short time later. However, some people can get lost and go missing. This can lead to feelings of confusion, fear and vulnerability for individuals and their families, particularly at night time or in inclement weather conditions.
The Herbert Protocol is designed to assist in locating individuals safe and well should they go missing, and provide reassurance to family and friends that the police have all the information they need to help locate the individual. The Herbert Protocol is a national initiative adopted by North Wales Police (external website), as well as many other police forces around the UK. You can get the form from our Single Point of Access team. When the form is completed and accompanied by a photograph, it is shared with police to help them to provide support.