Telecare is a specific kind of assistive technology which uses sensors and alarms to keep people safe in their homes whilst maintaining their independence. Telecare can help to minimise some of the common risks like falling and being unable to get up or leaving taps running. 

Telecare can give you more confidence about staying at home on your own. If you are a carer it can reassure you that the person you care for can call for help and be assisted when you are not available.

The UK’s telephone network is changing

Openreach will be be retiring the analogue phone network at the end of 2025. By that time, everyone in the UK will have been upgraded to a digital phone line, which will provide a greener, faster, and more reliable service.

Find out more about upgrading the UK to digital phone lines (external website)

How to order Telecare equipment

You can find out which equipment is suitable to your, or someone’s, needs and order using our online referral form. 

Use our online referral form for Telecare equipment 

Or, you can call us on 0300 456 1000


Units A6 - A9
Pinfold Estate
Ffordd Derwen
LL18 2YR

Call 01745 334245 to make an appointment.

How much will it cost?

There is a one-off installation fee of £50 and a monthly charge of £17. This is the standard charge for our Telecare service and it covers the cost of:

  • telecare equipment rental
  • 24-hour monitoring
  • maintenance

How does it work?

Telecare supports someone to live independently in their own home, providing reassurance and peace of mind.

Telecare works by linking you to a  monitoring service that’s available 24 hours a day, 7 days a week.

Simply pressing the button on your pendant or lifeline will raise an alarm with the monitoring service, which is available in Welsh and English.

The monitoring service will then speak to you through the loudspeaker on the lifeline and take appropriate action. This could be by contacting:

  • a family member
  • a nominated friend or neighbour
  • your GP
  • the emergency services

What happens when the alarm is raised?

When an alarm is triggered, either by a sensor, or by pressing your personal pendant, you will be connected quickly to trained staff at the monitoring centre.

The staff will have the information you provided when the equipment was installed. They will immediately know your name and your general circumstances. They can talk to you directly through a loudspeaker on the Telecare unit to find out what you need and to let you know that help is on its way. 

Once the operator has established what help you need, they will arrange for someone to come and help you. This could be a family member, neighbour, doctor or one of the emergency services.

If you would like more information or advice, you can visit a Talking Point or contact the Single Point of Access.