Housing benefits

Information about housing benefits for tenants and landlords.

We are trialling a new way to send housing benefit notices

You may receive an email from us with a link to view your housing benefit notice. If you open the link within 48 hours, we will continue to send housing benefit notices this way, which you can stop at any time. If you don't open the link within 48 hours, we will send your housing benefit notices by post. The email will not ask for personal details or a response.

Services and information

Chat to an adviser online. Monday to Thursday: 9am to 5pm. Friday: 9am to 4:30pm.


View your housing benefits online

Log in or register to view your housing benefit entitlement.

Make a housing benefits claim

Complete a housing benefits claim form online.

Tell us about a change to your household or income

Contact us to let us know about a change that may affect your claim.

Advice for landlords

Log into or register a landlord online account and other information for landlords.

Pay a housing benefit overpayment

Make a payment for a housing benefit overpayment.

Discretionary housing payments

Help for people suffering hardship where council tax/housing benefits do not pay the full rent/council tax .

Private tenants

Housing benefits for tenants in private accommodation.

Council and social tenants

Housing benefits for tenants in council accommodation or other social housing.

Report benefit fraud (external website)

Find out how to report benefit fraud.

Appeal a benefits decision

Information on appealing benefits decisions.