Employee Assistance Programme: Care first

Employee Assistance Programme

About Employee Assistance Programme (EAP): Care first

Employee Assistance Programme (EAP) is available for all employees.

The service is free of charge for you to use and you don't need to ask your manager to use Care first. You can speak to a professional counsellor or information specialist in confidence. Care first is available 24 hours a day, 7 days a week, 365 days a year and is accessible by phone or online.

Contact Care first

To contact Care first, please call 0800 174 319 or alternatively, access this service confidentially online at Care First: Lifestyle (external website)

Username and password details can be accessed via the Occupational Health page on the Intranet (LINC) or by asking your line manager, Occupational Health or Human Resources.

What do I use the service for?

Care first is designed to help you with a wide range of work, family and personal issues. From work-life balance to childcare information, relationships to workplace issues, health and well-being, let your EAP support you on the issues that affect all of us at some point in our lives.

Topics include, but are not limited to:

  • anxiety and depression
  • bereavement and loss
  • bullying and harassment
  • careers
  • consumer rights
  • childcare information
  • debt
  • disability and illness
  • education
  • elder care information
  • family issues
  • health and well-being
  • immigration
  • life events
  • relationships
  • stress
  • work / life balance
  • workplace pressure

The EAP can provide information booklets, articles, resource information on support services in your local area and even short term face-to-face counselling to help get you back on track. The phone number can be accessed via the intranet (LINC) on the Occupational Health Pages or by asking your line manager, Occupational Health or Human Resources.

The Care first Lifestyle website (external website) offers extensive resources including articles on health, issues at home, issues at work, management support tools, stress questionnaires and online counselling in real-time.

The username and password details can be accessed via the intranet (LINC) or by asking your line manager, Occupational Health or Human Resources.

EAP Thrive App

The EAP Thrive app is available through App Store for both Android and iPhone. Search for Thrive Mental Wellbeing to install.

  • You will require email address and a password of your choosing and the authority code in order to sign into the App.
  • The authority code can be accessed via LINC or by asking your line manager, Occupational Health or Human Resources.

Mental Health First Aid Wales Logo Time To Change Wales Logo