We can collect your garden waste fortnightly for an annual fee.
How to arrange garden waste collections
Sign up and pay for garden waste collections online
After you have signed-up and paid for the garden waste service, if there is no green wheelie-bin at your property already, you will need to report a missing container.
Renew your subscription
You can renew your subscription up to 12 weeks before your subscription ends. If you're not sure when your subscription ends, you can use the renewal form to find out when you can renew.
Renew or find out when you can renew your subscription online
Upgrading your subscription
If you have signed up for one 140L green wheelie bin or three dumpy sacks collections, you can upgrade your subscription to two 140L green wheelie bins or six dumpy sacks collections for £15. Upgrading will not extend your subscription - this will end 12 months from the date of your first collection on your original 1 wheelie bin or 3 sacks subscription.
Upgrade your garden waste subscription online
Alternatively, you can go to a One Stop Shop or phone 01824 706000 to arrange garden waste collections.
What happens after I have arranged collections?
We will arrange to collect your garden waste for 12 months from the date of your first collection. If your garden waste subscription is the first subscription at your address, we will send you the following within 10 working days:
- unique identification label for your green bin(s) or a tag for green dumpy sacks
- a calendar showing your collection days
- any additional containers (there is a charge for waste containers)
How much does it cost?
The cost for our garden waste collection service depends on the amount of containers you use and how you subscribe - it's cheaper if you subscribe online.
Garden waste subscription costs
| Containers | Cost when subscribing online | Cost when subscribing any other way |
|---|
| One 140L green wheelie bin or three dumpy sacks |
£35.00 |
£40.00 |
| Two 140L green wheelie bins or six dumpy sacks |
£50.00 |
£55.00 |
| Keep your 240L / 360L green wheelie bin* |
£50.00 |
£55.00 |
The type of container (wheelie bin or dumpy sacks) you use, depends on what you currently use on the x2 service.
*This option is only available to customers who already have the 240/360 litre wheelie bin - we will not be distributing anymore 240/360 litre wheelie bins. Any breakages will be replaced with 2 X 140 litre wheelie bins.
New or replacement containers
There are charges for some new or replacement waste and recycling containers.
Garden waste container charges
| Container | Charge |
|---|
New/Replacement green wheelie bin (all sizes)
|
£25 |
| Three dumpy sacks |
£15 |
| Replacement dumpy sack |
£5 each |
Repairing a damaged wheelie bin
If you have a damaged wheelie bin, we may be able to fix it. Find out about repairs to damaged waste and recycling wheelie bins.
How to order a new or replacement container
You can order a new or replacement container online.
Order a new or replacement waste or recycling container online
Garden waste costs: Frequently Asked Questions
Why is there a charge for garden waste collections?
Why is there a charge for garden waste collections?
The Council introduced a separate charge for the garden waste collection service in 2015 in response to increasing budget pressures. The charge was initially set at a level to provide an annual saving of £400k.
Why is the charge for garden waste collections changing?
Why is the charge for garden waste collections changing?
Continuous pressure on Council budgets means further savings are necessary to balance the annual cost of the collection service (which now far exceeds £400,000) with demand. Whilst this is something we want to avoid, the Council considered that an increase in cost, sufficient to make the garden waste collection service self-sustaining, would have less impact on the community than other savings options presented.
What is the law about charging to collect garden waste?
What is the law about charging to collect garden waste?
The law (Controlled Waste Regulations 2012) gives Councils the discretion to make a reasonable charge for the collection of household garden waste. Charges can be set to recover the full cost of the collection service, but Councils cannot charge for the cost of recycling/composting of the garden waste.
Are there any concessions?
Are there any concessions?
No, there are no concessions offered. The same charges apply to all residents.
Do I need to renew my payment every year?
Do I need to renew my payment every year?
Yes, but the Council will send you reminders of the need to renew when your subscription enters its last 12 weeks. Alternatively, if you opt to pay using the annual direct debit option then your subscription will remain in place until you decide to cancel it.
Can I have more than one garden waste bin?
Can I have more than one garden waste bin?
Yes, when you subscribe to the service you can choose whether to have a single bin or two bins (or three or six dumpy sacks).
Can I get a refund if I end my subscription early?
Can I get a refund if I end my subscription early?
No, however, residents can transfer the remaining balance of their subscription to another address, either their own or that of a friend or relation, in Denbighshire.
Not returning your old wheelie bin
When ordering a replacement wheelie bin due to a bin being damaged beyond repair, or up/down sizing, the old wheelie bin must be returned when we deliver the new bin. If the old bin is not available when delivering the new one, there will be a further charge of £10 to be paid before the new bin can be delivered. There will be no charge if the bin is missing because our collection crew damaged it and were unable to return it to the kerbside.
More information
Garden waste that can be collected
The following garden waste goes in your green wheelie bin or green dumpy sack:
- grass cuttings
- garden prunings
- branches and twigs
- leaves
- bark
- flowers
- bark wood and shavings
- plants
We will not empty green dumpy bags or green bins which contain; soil, general household rubbish, food products or any hay/shavings, wood or paper which are contaminated by animals.
Other ways to dispose of garden waste
You can book an appointment to use our recycling and waste parks free of charge. Find out more about our recycling and waste parks.
Some garden waste can be shredded and returned to the soil as a mulch or composted at home either on a traditional compost heap or a home composter.
Customers on weekly pink and clear sack collections
Unfortunately, the garden waste collection service is unavailable to customers on weekly pink and clear sack collections. If you are on these collections, please do not sign up for the garden waste collections. We will be reviewing this and will let you know if this changes.
Other Frequently Asked Questions
Can I put garden waste in my black bin?
Can I put garden waste in my black bin?
No. We will not empty any black bin or refuse sack that contains garden waste. Garden waste must be placed in either the green wheelie bin or green dumpy sack. If garden waste is found in any other container, it will result in a formal notice being served and possible further enforcement action being taken.
Don't I already pay for my garden waste collection in my Council Tax?
Don’t I already pay for my garden waste collection in my Council Tax?
No. Councils are not obliged to provide householders free collection of their garden waste although they do have a duty to dispose of household waste free of charge. The law gives Councils the discretion to make a reasonable charge for the collection of household garden waste in the same way that charges can be made for bulky waste collection.
How do you know who has paid for garden waste collection and who hasn't?
How do you know who has paid for garden waste collection and who hasn't?
Every subscribing household is issued with a unique barcode to attach to their bin or bins which links the bin to a particular address. In addition, each collection vehicle is equipped with a tablet that gives the collection team live information on which addresses have current subscriptions.
Will my collection day or collection time change for any garden waste bins that I pay for?
Will my collection day or collection time change for any garden waste bins that I pay for?
The Council will always notify you of any permanent change to your garden waste collection day. Temporary changes, such as those sometimes made over Christmas or due to adverse weather, will be appear on the Council website and through Council social media channels. Please note that the time of all collections can change with no notice due to roadworks or adverse weather conditions so the Council always recommends that waste is set out by 7:00am on the day of collection.
Where do I stick the barcode sticker to show I have paid?
Where do I stick the barcode sticker to show I have paid?
When you receive a new barcode sticker, it should be affixed to the rear of the bin, ideally around 300mm (12") below the handles. To ensure good adhesion, make sure the surface of the bin is clean and dry before affixing the sticker.
What happens if I move house?
What happens if I move house?
If you move, you can transfer the remaining balance of your subscription to another address in Denbighshire; either your own or that of a friend or relation.